Thanraj Raman
Regional MIS Head at Citi | WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
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Thanraj Raman currently serves as the Regional MIS Head at Citi, where he leverages his extensive 16 years of experience to drive operational excellence across multi-region front-line and back-end operations. His role is pivotal in managing a dedicated team of reporting and business analysts who ensure the integrity and accuracy of metrics reported to both regional and global compliance regulators. This responsibility underscores his expertise in KPI reporting and trend analysis, which are critical for maintaining the highest standards of compliance in the banking and financial services industry.
Thanraj is adept at fostering collaboration between technology teams and external vendors to ensure that system migrations and developments align with the stringent requirements of global and regional Management Information Systems (MIS). As the Metrics Owner, he plays a crucial role in driving the development of innovative reporting solutions that enhance decision-making processes and operational efficiency. His ability to implement process improvements and change management strategies has led to significant enhancements in customer service operations, ultimately contributing to the overall success of the organization.
A highly adaptable people manager, Thanraj excels in coaching and motivating his teams, cultivating a culture of teamwork and performance success. His critical thinking and analytical skills enable him to navigate complex challenges and deliver actionable insights that propel business growth. With a strong foundation in the banking, insurance, and IT-based services sectors, Thanraj Raman continues to make a substantial impact at Citi, positioning the organization for sustained success in a rapidly evolving landscape.
Regional MIS Head at Citi in February 2018 to Present
Associate Director, Operations at AIG Shared Services in January 2010 to February 2018
Operations Manager at Lenovo in June 2006 to April 2009
Project Manager, Accounts Receivable at Lenovo in June 2006 to October 2006
Assistant Operations Manager at ACS Business Solutions, Inc in August 2003 to June 2006
Client Manager at Earthmedia Sdn Bhd in September 2002 to July 2003
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Resource Optimization
Resource Allocation
Performance Improvement
Anti-Money Laundering
Data Governance
Data Analytics
Communication
Standard Operating Procedure (SOP)
Customer Service Operations
Critical Thinking
Data Analysis
Decision-Making
Business Intelligence (BI)
Analytical Skills
Analytics
Identifying Trends
Change Management
Employee Engagement
Trend Analysis
Reporting
KPI Reporting
Outsourcing Management
Operations Management
Process Improvement
Microsoft Office
Documentation
SLA
Process Engineering
Outsourcing
Business Process
Sla
BPO
Business Process Improvement
Workforce Management
Team Management
Management
Talent Acquisition
Project Management
Leadership
Vendor Management
Service-Level Agreements (SLA)
Business Process Outsourcing (BPO)
Talent Management
People Management
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Discover more about CitiWhat is Thanraj Raman email address?
Email Thanraj Raman at [email protected] and [email protected]. This email is the most updated Thanraj Raman email found in 2026.
How to contact Thanraj Raman?
To contact Thanraj Raman send an email to [email protected] or [email protected].
What company does Thanraj Raman work for?
Thanraj Raman works for Citi
What is Thanraj Raman's role at Citi?
Thanraj Raman is Regional MIS Head
What is Thanraj Raman's Phone Number?
Thanraj Raman's phone (**) *** *** 155
What industry does Thanraj Raman work in?
Thanraj Raman works in the Financial Services industry.
Thanraj Raman Email Addresses
Thanraj Raman Phone Numbers
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