Terry Dawkins's Email Addresses & Phone Numbers

📖 Summary

Owner / Senior IT Field Consutant @ Integrated Technology Business Solutions, LLC From April 2016 to April 2018 (2 years 1 month) Atlanta, GeorgiaIT Manager - ServiceNow @ WestRock Company Greater Atlanta AreaSenior Telecommunications Advisor @ US Army Responsibilities included the daily execution of training, mentoring and disciplining of 192 persons assigned to a Network Support Company. Assisted and advised the CIO and staff on all matters pertaining to standards, policies and procedures. Supervised the maintenance and accountability of all assigned IT assets and support equipment valued at $90 million. From January 2006 to August 2008 (2 years 8 months) Savannah, Georgia AreaLead RF Engineer @ US Army Conducted root-cause analysis (RCA) of spectrum related incidents and implemented corrective actions within operational guidelines. From August 2002 to July 2004 (2 years) Savannah, Georgia AreaContractor - Senior Business Analyst @ EY From December 2016 to December 2017 (1 year 1 month) Alpharetta, GeorgiaSenior Consultant / Analyst, Cyberspace Operations @ US Army Cyber Center of Excellence Identified current and future capability gaps and potential solutions gathered through analytical studies. Clearly articulated requirements for Cyberspace Operations, identifying key milestones and KPIs based upon study outcomes, business and operational needs. Provided SME support to engineers during the Development and Test phase of the Software Development Life Cycle Model (SDLC). Lead Project Manager for the design, development and implementation of an IT Service Management Analysis Database. Planned and conducted kick-off meetings, mediated discussions between an integrated team of SMEs, Architects and Engineers. Guided the development and implementation of a training plan.Responsible for providing the US Army an overall technical design and build of custom processes and activities to manage an evolving enterprise network infrastructure. Used ITSM best practices as a benchmark to identify weaknesses and critical gaps in support of business initiative; resulted in the adoption of ITIL standards throughout the Army. Referenced the UML, TOGAF, DODAF and NIEM during the development of artifacts. From October 2010 to December 2014 (4 years 3 months) Augusta, Georgia AreaContractor - ServiceNow Business Analyst @ WestRock Company From November 2018 to March 2019 (5 months) Norcross, GeorgiaContractor - Business / CMDB Analyst @ SunTrust From April 2018 to November 2018 (8 months) Atlanta, GeorgiaSenior Technical Consultant / Analyst (TBM / ITFM) @ Thavron Solutions Served as a Technology Business Management and Technical Consultant for Fortune 500 companies. Analyzed data, documented issues, assumptions and rules in preparation for new technology implementation. Integrated ITSM and ITFM (IT Financial Management) through the implementation of ServiceNow tool solution. From December 2014 to April 2016 (1 year 5 months) IT Instructor / Analyst @ Brandon Technology Consulting, Inc. Responsible for instructing the theory of telecommunications, IP based networks, switching applications, multiplexing, network transport and signal flow for the US Army. From October 2009 to September 2010 (1 year) Augusta, GaDeputy Director of Operations @ US Army Planned and coordinated the implementation of community activities; supervised daily staff operations and training for over 2000 students. From August 2008 to September 2009 (1 year 2 months) Savannah, Georgia AreaDirector of Telecommunications @ US Army Planned, coordinated, directed, and supervised the installation, operation and maintenance of telecommunications equipment and services in support of over 10,000 customers. From July 2004 to January 2006 (1 year 7 months) Savannah, Georgia AreaSenior Network Operations Supervisor @ US Army Achieved high first call resolution by analyzing reports and providing technical guidance for a consolidated tier 3 Service Desk; integrated Incident, Problem and Change Management processes through Remedy tool solution. From January 2001 to July 2002 (1 year 7 months) Wiesbaden Area, Germany