Tan Chee Hock
Director of National After Sales Operations at Hap Seng Star Sdn Bhd | Selangor, Malaysia
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Tan Chee Hock serves as the Director of National After Sales Operations at Hap Seng Star Sdn Bhd, where he leverages his extensive expertise in network and facility development, training, and business process improvements to drive the company's after-sales strategy. With a robust background in consumer insights, including Customer Relationship Management (CRM) and Customer Satisfaction Index (CSI), Tan is adept at enhancing customer retention and loyalty, which are critical in today’s competitive automotive landscape.
In his current role, Tan provides strategic leadership and direction for the after-sales business, focusing on the implementation of comprehensive business plans that align with the company's objectives for Return on Sales (ROS), Return on Investment (ROI), and brand image enhancement. His hands-on management style fosters a culture of continuous improvement, ensuring that operational efficiencies are maximized while maintaining high standards of service quality.
Tan's key projects include the development of training programs aimed at elevating staff competencies and enhancing team performance, which directly contributes to improved customer experiences. His expertise in competitive analysis and strategic planning enables him to identify market trends and opportunities, positioning Hap Seng Star as a leader in after-sales service. Furthermore, his skills in negotiation and dealer management play a pivotal role in establishing strong partnerships that enhance service delivery and customer satisfaction. Through his visionary leadership, Tan Chee Hock is not only driving business turnaround initiatives but also shaping the future of after-sales operations within the automotive sector.
Director of National After Sales Operations at Hap Seng Star Sdn Bhd in January 2014 to Present
Senior General Manager at Hap Seng Star Sdn Bhd in August 2004 to January 2014
General Manager at Eastern Star Automobile Ltd, Shanghai, China in January 2003 to August 2004
General Manager at Northern Star Automobile Ltd, Beijing in January 2001 to December 2003
Deputy General Manager at Automotive Corporation Sdn Bhd, Subsidiary of DRB Bhd in March 1999 to December 2000
Senior Manager at Perodua Sales Sdn BHD in January 1993 to January 1999
After Sales Business Planning Manager at Tan Chong Group in March 1982 to January 1993
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Strategic Planning
Financial Planning
Competitive Analysis
Customer Relations
Vehicles
Parts
Budgeting
Sales Operations
Negotiation
Product Development
Automotive
Profitability
Customer Service
Profit
Customer Retention
Business Planning
P&L
Forecasting
P&L Management
Team Building
Business Strategy
New Business Development
Customer Satisfaction
Marketing Strategy
Cost Control
Operations Management
Sales Management
Retail
Market Analysis
Automobile
Marketing Management
Start-ups
Problem Solving
Automotive Aftermarket
Hiring
Training
Pricing
Budgets
Recruiting
Sales
Management
Business Development
Logistics
Marketing
CRM
Strategy
Dealer Management
Market Planning
Dealers
Business Process Improvement
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What is Tan Chee Hock email address?
Email Tan Chee Hock at [email protected]. This email is the most updated Tan Chee Hock email found in 2026.
How to contact Tan Chee Hock?
To contact Tan Chee Hock send an email to [email protected]. (updated on October 29, 2024)
What company does Tan Chee Hock work for?
Tan Chee Hock works for Hap Seng Star Sdn Bhd
What is Tan Chee Hock's role at Hap Seng Star Sdn Bhd?
Tan Chee Hock is Director of National After Sales Operations
What is Tan Chee Hock's Phone Number?
Tan Chee Hock's phone (**) *** *** 177
Tan Chee Hock Email Addresses
Tan Chee Hock Phone Numbers
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