Susan Wheeler

Susan Wheeler is a dedicated professional at CDS Global, specializing in Magazine Fulfillment, where her commitment to excellence and continuous learning shines through in every project she undertakes. In her current role, Susan leverages her extensive expertise in data entry and customer service to ensure seamless operations within the fulfillment process. She is responsible for managing hardcopy and image data entry, handling inquiries through both hardcopy and digital channels, and providing exceptional customer service via email and phone calls.

Her proficiency in group processing and mail extraction plays a crucial role in maintaining the efficiency of magazine distribution, while her skills in balancing and depositing ensure that financial transactions are executed with precision. Susan’s strong background in call center operations and team management allows her to effectively lead initiatives aimed at improving customer satisfaction and operational efficiency.

Currently, she is spearheading key projects focused on process improvement, where her analytical mindset and time management skills are instrumental in identifying bottlenecks and implementing solutions that enhance workflow. Susan's dedication to training and mentoring her colleagues fosters a collaborative environment that encourages knowledge sharing and professional growth. Her unwavering loyalty and hardworking nature make her an invaluable asset to the CDS Global team, as she continues to contribute to the company's mission of delivering top-notch fulfillment services in the ever-evolving landscape of magazine publishing.