Susan Rich
Principal Program Manager, Customer Engagement at EMC Corporation | Hopkinton, Massachusetts, United States
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As the Principal Program Manager for Customer Engagement at EMC Corporation, Susan Rich plays a pivotal role in shaping the company's approach to client relationships and user experience. With over 20 years of leadership experience in technology and marketing communications, Susan has honed her expertise in optimizing productivity and processes through strategic program management. Her current focus is on leading customer engagement initiatives that bridge enterprise-wide business clients with their customers and partners, fostering a collaborative environment that drives innovation.
One of Susan's key projects involves the development and implementation of comprehensive customer engagement programs that enhance EMC's online user experience. By leveraging her skills in analytics and competitive analysis, she identifies opportunities for improvement and tailors programs that resonate with diverse audiences. Her adeptness at working with cross-functional teams allows her to seamlessly integrate insights from various departments, ensuring that each initiative is aligned with the company's strategic objectives.
In addition to her project management capabilities, Susan is a strong advocate for agile methodologies, which she employs to adapt quickly to changing market demands and customer needs. Her commitment to building high-performance teams is evident in her ability to cultivate trusted relationships with customers and partners, ultimately driving sales enablement and strategic partnerships. As a thought leader in cloud computing and IT strategy, Susan continues to push the boundaries of customer engagement, positioning EMC Corporation at the forefront of industry innovation.
Principal Program Manager, Customer Engagement at EMC Corporation in September 2010 to Present
Sr. Marketing Mgr at EMC Corporation in January 2001 to April 2011
Marketing Comm Manager at Motorola, Inc. in January 1988 to January 2001
Marketing Manager at Motorola Information Systems Group in January 1985 to January 2001
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Cross-functional Team Leadership
Messaging
Marketing Communications
Program Management
Go-to-market Strategy
Product Management
Marketing Strategy
Content Management
Professional Services
Competitive Analysis
Enterprise Software
Business Development
CRM
Management Consulting
Cloud Computing
Thought Leadership
Vendor Management
Sales Enablement
Product Launch
Business Strategy
Business Intelligence
Salesforce.com
Product Development
Product Marketing
Business Analysis
SaaS
Demand Generation
Analytics
Strategic Partnerships
Mobile Devices
Consulting
Start-ups
Management
Agile Methodologies
Market Research
E-commerce
Leadership
IT Strategy
Account Management
Multi-channel Marketing
Solution Selling
Marketing
Strategy
Business Alliances
Pre-sales
Channel Partners
Partner Management
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Discover more about EMC CorporationWhat is Susan Rich email address?
Email Susan Rich at [email protected]. This email is the most updated Susan Rich email found in 2026.
What is Susan Rich phone number?
Susan Rich phone number is +13602998194 and +19725776590.
How to contact Susan Rich?
To contact Susan Rich send an email to [email protected]. If you want to call Susan Rich try calling on +13602998194 and +19725776590. (updated on September 13, 2024)
What company does Susan Rich work for?
Susan Rich works for EMC Corporation
What is Susan Rich's role at EMC Corporation?
Susan Rich is Principal Program Manager, Customer Engagement
What industry does Susan Rich work in?
Susan Rich works in the Computers And Electronics Manufacturing industry.
Susan Rich Email Addresses
Susan Rich Phone Numbers
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