Susan P
Senior Director Global Customer Experience at ActiveCampaign | San Francisco, California, United States
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As the Senior Director of Global Customer Experience at ActiveCampaign, Susan P. plays a pivotal role in shaping the way customers engage with the platform, ensuring they harness the full potential of intelligent marketing automation. With over two decades of experience in customer operations, Susan has cultivated a strategic mindset that blends agility with a deep understanding of customer needs. Her leadership extends across a globally dispersed team of department and senior leaders in the Americas, Europe, and Asia, fostering a culture of tenacity, curiosity, and empathy that is essential in today’s fast-paced digital landscape.
At ActiveCampaign, Susan spearheads key initiatives aimed at enhancing customer engagement and satisfaction. She is currently leading a transformative project that focuses on developing comprehensive training and development programs tailored to empower customers in navigating the platform effectively. This initiative not only enhances user experience but also drives customer loyalty and retention, aligning with ActiveCampaign's mission to help small teams power big businesses.
Susan’s expertise in program management and vendor management is instrumental in streamlining operations and optimizing resources, ensuring that her team delivers exceptional service consistently. Her passion for storytelling allows her to communicate complex concepts in relatable ways, making her an effective mentor and leader. By leveraging her skills in employee engagement and training, Susan is committed to nurturing talent within her team, fostering a collaborative environment where innovative solutions can flourish. In an industry that thrives on adaptability, Susan P. stands out as a strategic leader dedicated to elevating the customer experience at ActiveCampaign.
Senior Director Global Customer Experience at ActiveCampaign in July 2023 to Present
Director, Global Customer Support at ActiveCampaign in June 2022 to June 2023
Health and well-being at Career Break in February 2022 to May 2022
Director Customer Support, Experience & Learning at Juul Labs in July 2020 to January 2022
Head of Global CS Learning and Development at Juul Labs in January 2019 to June 2020
Director Global Operations Training and Quality at Groupon in January 2016 to January 2018
Senior Operations Manager at Infosys BPO in January 2013 to January 2016
Assistant to Dir. Operations - Intern at PlaNet Finance in October 2011 to February 2012
Head - Service Quality at Ujjivan Financial Services in January 2009 to January 2011
Services Project Manager at Avaya India Pvt. Ltd in January 2008 to January 2009
Assistant Manager - Quality at Concentrix in January 2003 to January 2008
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Bangalore University, Bachelor of Engineering (B.E.)
International School of Management, Master of Business Administration (M.B.A.)
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Governmental Affairs
Customer Engagement
Business Travel
Program Management
CRM
Team Management
Project Management
Six Sigma
Vendor Management
Strategic Planning
Software Documentation
ISO
Outsourcing
Operations Management
Project Planning
Quality Management
BPO
Performance Management
Documentation
Business Process Improvement
Customer Relationship Management (CRM)
Management Information Systems (MIS)
Customer Service
Management
Training
Leadership
Team Leadership
Employee Training
Employee Engagement
Training & Development
Process Improvement
Gender Equality
Professional Mentoring
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Discover more about ActiveCampaignWhat is Susan P email address?
Email Susan P at [email protected]. This email is the most updated Susan P's email found in 2026.
How to contact Susan P?
To contact Susan P send an email to [email protected]. (updated on February 04, 2024)
What company does Susan P work for?
Susan P works for ActiveCampaign
What is Susan P's role at ActiveCampaign?
Susan P is Senior Director Global Customer Experience
What is Susan P's Phone Number?
Susan P's phone (213) ***-*394
What industry does Susan P work in?
Susan P works in the Internet industry.
Susan P Email Addresses
Susan P Phone Numbers
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