Susan Lucas

Q: What is Susan Lucas email address?

Email Susan Lucas at susan.lucas@casknx.com. This email is the most updated Susan Lucas email found in 2026.

Q: How to contact Susan Lucas?

To contact Susan Lucas send an email to susan.lucas@casknx.com. If you want to call Susan Lucas try calling on +16506075564.

Director SPM Practice & Principal Consultant at Cask NX | United States

About Susan Lucas

As the Director of the Service Portfolio Management (SPM) Practice and Principal Consultant at Cask, Susan Lucas leverages over 20 years of extensive experience in portfolio, program, and project management to drive transformative outcomes for clients. Her innovative approach and strategic mindset have been instrumental in establishing the SPM Practice from the ground up, positioning Cask as a leader in the ServiceNow ecosystem. Under her leadership, the practice has flourished, focusing on delivering tailored solutions that enhance organizational efficiency and effectiveness.

Susan's expertise spans a broad spectrum of disciplines, including change management, business transformation, and program turnarounds. She has a proven track record of implementing effective change readiness strategies that not only align with client objectives but also foster a culture of continuous improvement. Her ability to navigate complex project landscapes and manage vendor relationships ensures that Cask's clients receive the highest level of service and support.

Key projects under Susan's direction have included multimillion-dollar initiatives that emphasize transparency and urgency, resulting in significant cost savings and operational enhancements for clients. Her leadership style, characterized by a positive can-do attitude and courageous decision-making, inspires teams to exceed expectations and embrace challenges. As a certified Project Management Professional (PMP), Susan is adept at utilizing industry-standard methodologies and tools, such as Microsoft Projects, to streamline processes and drive successful project outcomes.

In her role, Susan is not just a consultant but a strategic partner to her clients, helping them navigate the complexities of digital transformation and realize their full potential through effective service management practices. Her commitment to excellence and her deep understanding of the ServiceNow platform make her an invaluable asset to both Cask and its clientele.

Susan Lucas Work