Susan Howard
Digital Customer Experience, SFDC Product Owner at Dell | Austin, Texas, United States
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Susan Howard is a seasoned Product Owner within the IT Digital Customer Experience (DCE) Seller organization at Dell, where she plays a pivotal role in enhancing the Salesforce (SFDC) ecosystem. With a focus on the execution and delivery of SFDC maintenance and S&P Deal Registration programs, Susan collaborates closely with business stakeholders in Sales and Services to ensure their key requirements are not only identified but also meticulously documented and prioritized. Her expertise in project management and business process improvement enables her to effectively manage and deliver run-the-business change requests across three distinct SFDC instances.
In her current role, Susan leverages Agile methodologies to work alongside a dedicated feature team, ensuring seamless integration and alignment with various stakeholders and application interlocks. Her strategic planning and leadership skills are instrumental in driving initiatives that enhance the overall digital customer experience, ultimately contributing to Dell's commitment to delivering exceptional service. Key projects under her stewardship include optimizing the SFDC platform to improve user engagement and streamline processes, which directly impacts sales efficiency and customer satisfaction.
Susan's proficiency in analytics and solution selling further enhances her ability to translate complex business needs into actionable solutions, fostering a culture of continuous improvement within her team. As a forward-thinking professional, she remains dedicated to harnessing innovative technologies and methodologies to elevate the digital customer experience at Dell, positioning the organization as a leader in the competitive tech landscape.
Digital Customer Experience, SFDC Product Owner at Dell in June 2014 to Present
Global Sales & Marketing Enablement, Project Manager at Dell in February 2012 to May 2014
CSMB Technology Solutions, Project Manager at Dell in August 2011 to February 2012
Global Outbound Strategy Project Consultant at Dell in July 2008 to August 2011
Infrastructure Operations Project Consultant at Dell in June 2006 to July 2008
Capacity Planning Manager at Dell in October 2004 to June 2006
Infrastructure Operations Senior Analyst at Dell in August 2003 to October 2004
Administrative Senior Specialist at Dell in September 1998 to August 2003
Studio Manager/ Production Coordinator at Craig Cutler Studio, Inc. in January 1988 to May 1998
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Vendor Management
Training
Project Management
SaaS
Cloud Computing
Strategy
Business Process Improvement
Lead Generation
Business Analysis
Program Management
Cross-functional Team Leadership
System Deployment
Process Improvement
Contract Negotiation
SharePoint
Professional Services
Software Project Management
Call Centers
Telecommunications
Pre-sales
Product Management
Analytics
CRM
Salesforce.com
Leadership
Strategic Planning
Solution Selling
Agile Methodologies
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Discover more about DellWhat is Susan Howard email address?
Email Susan Howard at [email protected]. This email is the most updated Susan Howard email found in 2026.
What is Susan Howard phone number?
Susan Howard phone number is +19085870273 and +15123012208.
How to contact Susan Howard?
To contact Susan Howard send an email to [email protected]. If you want to call Susan Howard try calling on +19085870273 and +15123012208. (updated on November 04, 2024)
What company does Susan Howard work for?
Susan Howard works for Dell
What is Susan Howard's role at Dell?
Susan Howard is Digital Customer Experience, SFDC Product Owner
What industry does Susan Howard work in?
Susan Howard works in the It Services And It Consulting industry.
Susan Howard Email Addresses
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