Susan Heiden
Business Technology Director at Assurant | Miami, Florida, United States
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As the Business Technology Director at Assurant, Susan Heiden plays a pivotal role in driving innovation and operational excellence within the organization. With over 15 years of experience in the financial services sector, she leads a dedicated team of Business Analysts focused on developing and implementing a robust quality assurance program. This initiative not only enhances the reliability of Assurant’s product offerings but also ensures compliance with industry standards, ultimately delivering superior value to clients.
Susan’s expertise in relationship management and strategic planning allows her to effectively collaborate with cross-functional teams, ensuring that all stakeholders are aligned in their objectives. Her keen ability to identify operational inefficiencies has been instrumental in implementing continuous process improvements, resulting in significant cost savings and enhanced productivity. Under her leadership, key projects have included the launch of innovative credit card solutions that cater to evolving consumer needs, demonstrating her commitment to bringing new products to market that resonate with customers.
Moreover, Susan’s strong background in program management and marketing strategy equips her with the skills necessary to navigate complex challenges in a dynamic industry. She is adept at fostering a culture of collaboration and accountability, empowering her team to excel in their roles. As a visionary leader, Susan Heiden is not only focused on immediate project outcomes but is also dedicated to shaping the future of Assurant through strategic initiatives that drive growth and enhance customer satisfaction. Her passion for excellence and commitment to continuous improvement make her a key asset to the organization and the broader financial services landscape.
Business Technology Director at Assurant in June 2014 to Present
Senior Director Claims Business Technology at Assurant in January 2017 to Present
Systems Development Manager at Carnival Cruise Lines in August 2013 to June 2014
Director, Project Management at Homeserve in June 2012 to August 2013
IT Relationship Manager at HomeServe USA in May 2010 to June 2012
Director Project Management at Expense Reduction Analysts in September 2008 to May 2010
Director, International Destination Marketing and Partnership Strategy at American Express in April 2007 to September 2008
Director Network Development at American Express in July 2006 to April 2007
Head of Destination Markets and Product Development at American Express in April 2005 to July 2006
Director, Online Customer Experience at American Express in June 2001 to April 2005
Head of e-Commerce at American Express in November 1999 to June 2001
Development Leader for Global Network Service Team at American Express in August 1998 to November 1999
Operating Owner at JPS Systems, Inc. in June 1991 to August 1998
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Relationship Management
Strategy
Strategic Planning
Business Analysis
Financial Services
Credit Cards
Cross-functional Team Leadership
Marketing Strategy
Outsourcing
Process Improvement
Program Management
Strategic Partnerships
Leadership
Management
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Discover more about AssurantWhat is Susan Heiden email address?
Email Susan Heiden at [email protected] and [email protected]. This email is the most updated Susan Heiden email found in 2026.
What is Susan Heiden phone number?
Susan Heiden phone number is +17864006204 and +13055533987.
How to contact Susan Heiden?
To contact Susan Heiden send an email to [email protected] or [email protected]. If you want to call Susan Heiden try calling on +17864006204 and +13055533987. (updated on October 30, 2024)
What is Susan Heiden net worth?
Susan Heiden has an estimated net worth of $375,000 to $499,999
What company does Susan Heiden work for?
Susan Heiden works for Assurant
What is Susan Heiden's role at Assurant?
Susan Heiden is Business Technology Director
What industry does Susan Heiden work in?
Susan Heiden works in the Insurance industry.
Susan Heiden Email Addresses
Susan Heiden Phone Numbers
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