Susan Chmiel
Director IT Retail, Merchandising, and Service & Repair Application Management at Sprint | Kansas City, Kansas, United States
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Susan Chmiel is a dynamic and customer-oriented Information Technology Executive with over 27 years of experience in delivering innovative solutions that drive business success. Currently serving as the Director of IT Retail, Merchandising, and Service & Repair Application Management at Sprint, Susan plays a pivotal role in supporting the company’s retail operations, indirect dealers, and device post-sales field repair locations. Her expertise lies in developing and executing comprehensive sales system strategies and roadmaps that align with Sprint's corporate vision, ensuring that IT initiatives effectively support business objectives.
In her current role, Susan is responsible for overseeing the integration of various vendor-managed services, leveraging a highly efficient global outsourced staffing model to deliver robust application capabilities. Her leadership in production monitoring and application management has been instrumental in enhancing operational efficiency and improving customer service across Sprint’s retail channels. As a results-oriented leader and change agent, she has successfully navigated complex merger and departmental systems integration projects, driving business process improvements and fostering organizational design that enhances team performance.
Susan’s extensive skill set includes program management, change management, and a deep understanding of the Software Development Life Cycle (SDLC). Her ability to lead cross-functional teams and manage large-scale projects has positioned her as a key influencer in Sprint’s IT strategy. By cultivating strong relationships with stakeholders and ensuring alignment between IT and business goals, Susan continues to drive innovation and excellence within the organization, making her a vital asset to Sprint’s ongoing success in the competitive telecommunications landscape.
Director IT Retail, Merchandising, and Service & Repair Application Management at Sprint in January 2009 to Present
Retired at Living Life and having fun in July 2019 to Present
Director Staff Operations at Sprint in June 2008 to January 2009
Director Enterprise Release & Change Management at Sprint in September 2005 to May 2008
Director Production Management at Sprint in September 2000 to September 2005
Sr Manager Performance Measures Management at United Data Services (Sprint) in December 1999 to September 2000
Sr Process Consultant/Quality Facilitator/Businss Analyst at United Data Services (Sprint) in October 1988 to December 1999
Sr Production Assurance Analyst at Waddell & Reed in January 1987 to January 1988
Programmer at Waddell & Reed in January 1985 to January 1987
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Telecommunications
Program Management
Vendor Management
Process Improvement
Integration
Requirements Analysis
PMP
Change Management
Business Analysis
Project Management
Cross-functional Team Leadership
Management
Business Process Improvement
SDLC
Software Documentation
Team Leadership
Agile Methodologies
Wireless
Strategy
Software Development
Software Project Management
Testing
Software Development Life Cycle (SDLC)
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Discover more about SprintWhat is Susan Chmiel email address?
Email Susan Chmiel at [email protected]. This email is the most updated Susan Chmiel email found in 2026.
What is Susan Chmiel phone number?
Susan Chmiel phone number is +19135933483 and +19137067138.
How to contact Susan Chmiel?
To contact Susan Chmiel send an email to [email protected]. If you want to call Susan Chmiel try calling on +19135933483 and +19137067138. (updated on November 04, 2024)
What is Susan Chmiel net worth?
Susan Chmiel has an estimated net worth of $100,000 to $149,999
What company does Susan Chmiel work for?
Susan Chmiel works for Sprint
What is Susan Chmiel's role at Sprint?
Susan Chmiel is Director IT Retail, Merchandising, and Service & Repair Application Management
What industry does Susan Chmiel work in?
Susan Chmiel works in the Wireless Services industry.
Susan Chmiel Email Addresses
Susan Chmiel Phone Numbers
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