Sue Walker

Director of Sales and Catering at Buffalo Airport Hotel | Buffalo-Niagara Falls Area

About Sue Walker

Sue Walker is a seasoned hospitality professional currently serving as the Director of Sales and Catering at Buffalo Airport Hotel, where she leverages her extensive expertise in hotel sales, catering, and event planning to drive revenue and enhance guest experiences. With a passion for building relationships, Sue thrives in the dynamic environment of group sales, catering to diverse markets including corporate, social, military, education, and tour sectors. Her role involves conducting engaging site tours and proactive outside sales calls, ensuring potential clients feel welcomed and informed about the hotel’s offerings.

One of Sue's key projects includes the development of tailored packages that cater to the unique needs of various client segments, enhancing customer satisfaction and retention. She plays a pivotal role in weekly revenue meetings with the hotel team, where her insights into market trends and customer preferences inform strategic decision-making. Her strong negotiation skills and expertise in the sales process allow her to secure advantageous contracts that align with the hotel's goals while providing exceptional value to clients.

Sue's commitment to excellence is evident in her approach to account management and meeting planning, where she meticulously coordinates every detail to ensure seamless events. Her leadership in sales training fosters a culture of high performance within her team, empowering them to excel in customer service and sales initiatives. With a keen eye for marketing strategies and a dedication to customer satisfaction, Sue Walker continues to make a significant impact at Buffalo Airport Hotel, positioning it as a premier destination for events and gatherings in the region.

Sue Walker Work