Steven Sensmeier
Breakdown Coordinator at Jones Logistics | Murfreesboro, Tennessee, United States
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As a Customer Experience Partner at A.P. Moller - Maersk, Steven Sensmeier leverages over 30 years of expertise in supply chain management to enhance customer satisfaction and streamline logistics operations. His role is pivotal in clearing import ocean shipments, where he collaborates closely with consignees and shippers at origin to ensure seamless delivery processes. Steven's deep understanding of the complexities of international shipping allows him to navigate challenges effectively, making him a key problem-solver within the organization.
Steven is currently spearheading several key projects aimed at optimizing customer interactions and improving service delivery. By utilizing advanced Customer Relationship Management (CRM) tools and platforms like Zendesk, he is able to track customer feedback and implement strategic improvements that enhance the overall customer experience. His proficiency in conflict resolution and troubleshooting enables him to address issues proactively, ensuring that clients receive timely and effective solutions.
In addition to his technical skills, Steven excels in team leadership, fostering a collaborative environment that encourages innovation and continuous improvement. His strategic planning capabilities are instrumental in aligning customer needs with operational efficiencies, ultimately driving business growth. As a specialist in import ocean shipments, Steven is committed to delivering excellent customer service in logistics and transportation, making him an invaluable asset to Maersk and its clients. Through his dedication and expertise, he continues to set new standards in customer experience within the supply chain industry.
Breakdown Coordinator at Jones Logistics in October 2024 to Present
Customer Experience Partner at A.P. Moller - Maersk in February 2022 to August 2024
Import Customer Service at V. Alexander & Co., Inc. in January 2019 to December 2019
Customer Service Representative / Refrigerated Cargo at APL in January 2014 to December 2018
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Problem Analysis
Import/Export Operations
Truckload Shipping
Customer Experience
Export Operations
Interpersonal Communication
LTL Shipping
Invoicing
Salesforce.com
Spreadsheets
Collaborative Problem Solving
Written Communication
Customer Retention
Organization Skills
Skill Development
Relationship Development
Contact Centers
Conflict Resolution
Communication
Client Relations
Container Shipping
Supply Chain Management
Microsoft Office
Supervisory Skills
Time Management
Customer Service
Troubleshooting
Human Resources
Customer Satisfaction
Data Entry
Inventory Management
Leadership
Management
Outlook
Program Management
Microsoft Excel
Training
Team Building
Negotiation
Event Planning
Social Media
Process Improvement
Operations Management
Social Networking
Logistics
Transportation
Microsoft Word
Strategic Planning
Budgets
Event Management
Access
Logistics Management
Microsoft Outlook
Teamwork
Team Leadership
Import Logistics
Problem Solving
International Logistics
Administrative Assistance
Account Management
IBM AS/400
Customer Relationship Management (CRM)
Zendesk
Analytical Skills
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Discover more about Jones LogisticsWhat is Steven Sensmeier email address?
Email Steven Sensmeier at [email protected] and [email protected]. This email is the most updated Steven Sensmeier email found in 2026.
What is Steven Sensmeier phone number?
Steven Sensmeier phone number is +16155450364 and +16154968582.
How to contact Steven Sensmeier?
To contact Steven Sensmeier send an email to [email protected] or [email protected]. If you want to call Steven Sensmeier try calling on +16155450364 and +16154968582.
What is Steven Sensmeier net worth?
Steven Sensmeier has an estimated net worth of -$2,499 to $2,499
What company does Steven Sensmeier work for?
Steven Sensmeier works for Jones Logistics
What is Steven Sensmeier's role at Jones Logistics?
Steven Sensmeier is Breakdown Coordinator
What industry does Steven Sensmeier work in?
Steven Sensmeier works in the Freight And Package Transportation industry.
Steven Sensmeier Email Addresses
Steven Sensmeier Phone Numbers
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