Steven Rollinson
Sr. Digital Product Owner at Southwest Airlines | Dallas, Texas, United States
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As the Senior Digital Product Owner at Southwest Airlines, Steven Rollinson plays a pivotal role in shaping the customer experience through innovative digital solutions. With a robust background in customer relationship management and a Master of Science in Business Administration focused on Change Management and Operations, Steven leverages his expertise to develop and optimize digital products that resonate with customers' needs. His empathetic approach ensures that every project is rooted in a deep understanding of the customer journey, allowing for the creation of seamless and engaging experiences.
Steven's current initiatives include leading strategic design and development projects that bridge the gap between business objectives and technological capabilities. By serving as a liaison among cross-enterprise stakeholders, he ensures that projects are delivered on time and within budget, fostering collaboration and alignment across teams. His leadership skills shine through as he manages diverse teams, driving them toward a common goal of enhancing customer satisfaction and loyalty.
In addition to his strategic planning and project management acumen, Steven's expertise in retail and call center operations equips him with a unique perspective on customer service dynamics. He understands the intricacies of multichannel environments and employs effective time management and team-building strategies to optimize performance. With a commitment to public speaking and communication, Steven actively shares insights and best practices, contributing to a culture of continuous improvement within Southwest Airlines. His multifaceted skill set and customer-centric focus position him as a key driver of innovation in the airline industry, dedicated to elevating the digital experience for travelers.
Sr. Digital Product Owner at Southwest Airlines in March 2022 to Present
Assistant Manager WiFi & Inflight Entertainment at Southwest Airlines in March 2020 to March 2022
Team Leader (Social Media/Care) at Southwest Airlines in November 2014 to March 2020
Customer Relations Representative at Southwest Airlines in May 2013 to November 2014
Assistant Manager at L'Occitane en Provence in December 2011 to July 2012
Supervisor at The Estée Lauder Companies Inc. in October 2010 to December 2011
Supervisor at Kenneth Cole Productions in November 2009 to October 2010
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Leadership
Strategic Planning
Customer Service
Retail
Merchandising
Sales
Call Centers
Microsoft Office
Management
Team Leadership
Team Building
Time Management
Public Speaking
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Discover more about Southwest AirlinesWhat is Steven Rollinson email address?
Email Steven Rollinson at [email protected]. This email is the most updated Steven Rollinson email found in 2026.
What is Steven Rollinson phone number?
Steven Rollinson phone number is +12147925451.
How to contact Steven Rollinson?
To contact Steven Rollinson send an email to [email protected]. If you want to call Steven Rollinson try calling on +12147925451. (updated on September 13, 2024)
What company does Steven Rollinson work for?
Steven Rollinson works for Southwest Airlines
What is Steven Rollinson's role at Southwest Airlines?
Steven Rollinson is Sr. Digital Product Owner
Steven Rollinson Email Addresses
Steven Rollinson Phone Numbers
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