Steven Mccurry
Information Technology Service Desk Director at Lewis & Clark College | Portland, Oregon, United States
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As the Information Technology Service Desk Director at Lewis & Clark College, Steven McCurry leverages over two decades of IT experience to enhance the student and faculty experience through exceptional technical support management. In his current role, he oversees the daily operations of the Service Desk, supervising a dedicated team that includes one full-time staff member and more than 25 student workers. Steven is committed to fostering a collaborative environment where teamwork thrives, enabling his team to deliver world-class service that consistently exceeds client expectations.
Steven’s expertise in program management and project management allows him to implement effective strategies that streamline operations and improve service delivery. He is adept at developing and mentoring staff, creating comprehensive training modules for student workers that not only enhance their technical skills but also instill a strong customer service ethos. His focus on business process improvement ensures that the Service Desk remains agile and responsive to the evolving needs of the college community.
In addition to managing service-level agreements (SLAs) and overseeing budgetary considerations, Steven employs data analysis to identify trends and areas for improvement, driving continuous enhancement of support services. His commitment to surprising and delighting clients is evident in every interaction, as he emphasizes the importance of effective communication and relationship-building within the IT landscape. As a leader, Steven McCurry embodies the principles of excellence and innovation, positioning the Service Desk as a vital resource in the academic environment at Lewis & Clark College.
Information Technology Service Desk Director at Lewis & Clark College in December 2021 to Present
IT Service Desk Manager at Lewis & Clark College in October 2014 to December 2021
AppleCare At-Home Team Manager at Apple in June 2013 to October 2014
Service Delivery and Problem Management at Xerox in July 2010 to June 2013
Technical Support Team Manager at Netflix in January 2008 to January 2009
Desktop Support Supervisor at ACS Inc. - Nike Contract in January 2000 to January 2008
Desktop Support Analyst at Nike in January 1997 to January 2000
User System Specialist & Customer Service Supervisor at US Bank in January 1992 to January 1997
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Active Directory
Teamwork
Service-Level Agreements (SLA)
Data Analysis
Process Improvement
Troubleshooting
Call Center
Customer Service
Computer Hardware
Vendor Management
Leadership
Program Management
Project Management
Call Centers
Cross-functional Team Leadership
Management
Team Leadership
Technical Support
IT Management
Networking
Training
Product Management
Customer Satisfaction
Analysis
Service Delivery
Customer Experience
Team Building
Software Documentation
Problem Solving
Microsoft Office
Business Process Improvement
Contact Centers
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Discover more about Lewis & Clark CollegeWhat is Steven Mccurry email address?
Email Steven Mccurry at [email protected] and [email protected]. This email is the most updated Steven Mccurry email found in 2026.
What is Steven Mccurry phone number?
Steven Mccurry phone number is +12407776593.
How to contact Steven Mccurry?
To contact Steven Mccurry send an email to [email protected] or [email protected]. If you want to call Steven Mccurry try calling on +12407776593. (updated on October 30, 2024)
What company does Steven Mccurry work for?
Steven Mccurry works for Lewis & Clark College
What is Steven Mccurry's role at Lewis & Clark College?
Steven Mccurry is Information Technology Service Desk Director
What industry does Steven Mccurry work in?
Steven Mccurry works in the Higher Education industry.
Steven Mccurry Email Addresses
Steven Mccurry Phone Numbers
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