Steven Jones
Director - Business Intelligence Comcast Cable at Comcast Cable at Comcast | Denver Metropolitan Area
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As the Director of Business Intelligence at Comcast Cable, Steven Jones plays a pivotal role in transforming operational data into strategic insights that drive informed decision-making across the organization. With a robust background in operations and finance, Steven leverages his expertise in regulatory analysis and reporting to ensure compliance while enhancing network operations support. His proficiency in process analysis and improvement, honed through Six Sigma Black Belt methodologies, enables him to streamline workflows and optimize performance within the business intelligence framework.
Steven's current focus is on the Operations Business Intelligence (OBI) team, where he leads key initiatives aimed at converting vast amounts of operational data into actionable insights. This involves developing comprehensive reporting mechanisms and analytical tools that support service assurance and operational efficiency. By utilizing advanced data analysis techniques, he empowers stakeholders to make data-driven decisions that enhance customer experience and operational effectiveness.
In addition to his technical acumen, Steven excels in customer-facing technical support, ensuring that the needs of both internal teams and external clients are met with precision and care. His leadership skills are evident in his ability to build and manage high-performing teams within the telecommunications sector, fostering a culture of collaboration and continuous improvement. With a keen eye for systems improvement and automation, Steven is dedicated to developing business requirements that not only meet current demands but also anticipate future challenges in the rapidly evolving landscape of the telecommunications industry.
Director - Business Intelligence Comcast Cable at Comcast Cable at Comcast in April 2016 to Present
Senior Manager - Business Intelligence at Comcast in March 2011 to April 2016
Manager - Business Intelligence Comcast Cable at Comcast in January 2009 to April 2011
National LMC support Manager at Comcast in June 2006 to January 2009
Business Analyst II at Comcast in June 2004 to June 2006
Business Analyst I at Comcast in October 2000 to June 2004
5E Switch Technician at Media One in February 2000 to October 2000
Hardware Technician at IBM in October 1998 to September 2000
S3 Operations/Linguist at US Army in March 1988 to March 1992
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Data Analysis
Business Intelligence
Telecommunications
Vendor Management
Call Center
Avaya
SDLC
Cross-functional Team Leadership
Process Improvement
Telephony
Provisioning
Integration
Six Sigma
Change Management
Team Management
Analysis
Team Building
Software Documentation
Visio
Management
Leadership
Enterprise Software
IT Management
Operations Management
Program Management
VoIP
Troubleshooting
Call Centers
Business Process
Team Leadership
Customer Experience
Testing
Business Process Improvement
Wireless
Product Management
Business Analysis
Contact Centers
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Discover more about ComcastWhat is Steven Jones email address?
Email Steven Jones at [email protected]. This email is the most updated Steven Jones email found in 2026.
What is Steven Jones phone number?
Steven Jones phone number is +13035245777 and +13032293690.
How to contact Steven Jones?
To contact Steven Jones send an email to [email protected]. If you want to call Steven Jones try calling on +13035245777 and +13032293690. (updated on October 29, 2024)
What is Steven Jones net worth?
Steven Jones has an estimated net worth of -$2,499 to $2,499
What company does Steven Jones work for?
Steven Jones works for Comcast
What is Steven Jones's role at Comcast?
Steven Jones is Director - Business Intelligence Comcast Cable at Comcast Cable
What industry does Steven Jones work in?
Steven Jones works in the Telecommunications industry.
Steven Jones Email Addresses
Steven Jones Phone Numbers
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