Steven Gregory
Vice President of Claims at Tower Hill Insurance Group | United States
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Steven Gregory serves as the Vice President of Claims at Tower Hill Insurance Group in Gainesville, FL, where he plays a pivotal role in shaping the claims landscape for both commercial and personal lines. With a career that began at USAA in 2005, Steven has cultivated a wealth of experience in the insurance industry, honing his expertise in claims management and customer service. At Tower Hill, he leads a dedicated team of claims professionals who are committed to delivering exceptional service and support to policyholders during their most challenging times.
Under Steven's leadership, the claims department has implemented innovative processes that enhance the First Notice of Loss (FNOL) experience, ensuring that claims are handled efficiently and effectively from the outset. His focus on process improvement has not only streamlined operations but has also significantly elevated customer satisfaction levels. Additionally, Steven oversees the claims training program, where he emphasizes the importance of communication and team building, empowering his staff with the skills necessary to navigate complex claims scenarios with confidence and empathy.
Steven's strategic vision extends to claims systems program management, where he leverages technology to optimize workflows and improve data analytics. This forward-thinking approach enables Tower Hill Insurance to adapt to the evolving needs of the insurance market while maintaining a strong commitment to integrity and transparency. With a robust foundation in property insurance and a passion for leadership, Steven Gregory continues to drive excellence in claims management, positioning Tower Hill Insurance as a trusted partner for its clients.
Vice President of Claims at Tower Hill Insurance Group in March 2020 to Present
Strategic Innovation Director at USAA in January 2018 to February 2020
Sr Claims Property Advisor | Property Claims Experience at USAA in November 2015 to December 2017
Staff Claims Advisor | Catastrophe Policy, Performance, Programs at USAA in February 2014 to November 2015
Claims Service Manager at USAA in December 2012 to January 2014
Claims Resolution Team Examiner | Claims Quality at USAA in June 2012 to November 2012
Property Claims Examiner at USAA in January 2012 to May 2012
Property Field Adjuster at USAA in November 2009 to December 2011
Property Adjuster I at USAA in September 2008 to October 2009
Associate Claims Adjuster - Property at USAA in August 2007 to August 2008
Associate Claims Adjuster - Dual Auto/Property Skill at USAA in August 2006 to July 2007
Associate Claims Adjuster - Auto Claims at USAA in February 2006 to July 2006
Claims Representative at USAA in February 2005 to January 2006
Customer Service Manager at PetSmart in January 2002 to January 2005
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The University of Texas at San Antonio, Bachelor of Business Administration (BBA), January 2000 to January 2003
Training/Certifications
The University of Texas at San Antonio, Bachelor of Business Administration (BBA), January 2000 to January 2003
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Team Management
Communication
Analytical Skills
Claim
Insurance
Risk Management
Customer Service
Property
Management
Leadership
Process Improvement
General Insurance
Financial Services
Strategic Planning
Claims Management
Team Building
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Discover more about Tower Hill Insurance GroupWhat is Steven Gregory email address?
Email Steven Gregory at [email protected] and [email protected]. This email is the most updated Steven Gregory's email found in 2026.
How to contact Steven Gregory?
To contact Steven Gregory send an email to [email protected] or [email protected]. (updated on February 12, 2024)
What company does Steven Gregory work for?
Steven Gregory works for Tower Hill Insurance Group
What is Steven Gregory's role at Tower Hill Insurance Group?
Steven Gregory is Vice President of Claims
What is Steven Gregory's Phone Number?
Steven Gregory's phone (***) ***-*188
What industry does Steven Gregory work in?
Steven Gregory works in the Insurance industry.
Steven Gregory Email Addresses
Steven Gregory Phone Numbers
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