Steven Faust
Principal Solution Architect at Trace3 | Round Rock, Texas, United States
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As a Principal Solution Architect at Trace3, Steven Faust brings over 15 years of extensive experience in sales engineering and IT leadership, specializing in unified communications and contact center solutions. His current role is pivotal in navigating the complexities of non-standard contact center opportunities, where he expertly combines his business acumen with technical expertise. Steven is adept at leveraging platforms such as Amazon Connect, NICE, DialPad, and Vonage to deliver customized solutions that meet the unique needs of clients.
In his multifaceted position, Steven oversees all aspects of solutions architecture and technical implementation, ensuring seamless integration of APIs and robust security configurations. His deep understanding of Contact Center Operations and UCaaS technologies allows him to design and implement cutting-edge solutions that enhance customer experience and operational efficiency. Steven’s commitment to customer advocacy is evident in his approach to relationship-building, where he collaborates closely with cross-functional teams to drive team performance and deliver exceptional results.
Key projects under Steven's leadership have included the deployment of advanced IVR systems and optimizing QoS for critical communication infrastructures. His expertise in Cisco Technologies and marketing communications further enriches his ability to craft compelling narratives that resonate with stakeholders. By bridging the gap between business and technology, Steven Faust not only drives successful outcomes but also positions Trace3 as a leader in innovative contact center solutions.
Principal Solution Architect at Trace3 in January 2023 to Present
Director Of Channel Development at Swampfox Technologies in June 2022 to January 2023
Senior Solutions Consultant, US – CCaaS,VCaaS,Telstrat at Lifesize in June 2021 to May 2022
Director of Solutions Architecture at Optanix in March 2020 to May 2021
Senior Product Manager at LiveVox in February 2017 to December 2019
franchise owner at H.U.M.A.N. (Helping Unite Mankind And Nutrition) in January 2014 to January 2019
Integration Services Technical Consultant SE at LiveVox in July 2016 to February 2017
Cloud Architect at TeleTech in April 2015 to March 2016
Contact Center Specialist at Windstream in October 2014 to April 2015
SE Manager-Customer Experience at Avaya in January 2010 to July 2014
Manager IP Telephony Operations at TiVerity in July 2006 to December 2009
Senior Consultant II at eLoyalty in May 2005 to June 2006
Customer Support Engineer II at Cisco Systems in January 2004 to January 2005
IPCC Administrator of IT Department,Tier 2 Network Engineer at NetSolve in October 1998 to May 2003
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Artificial Intelligence (AI)
Creative Problem Solving
Strategy Implementation
Customer Advocacy
Driving Results
Channel Strategy
Executive Leadership
Technology Trends
Team Performance
Self-Service Solutions
Product Marketing
Key Performance Indicators
Third-Party Vendor Management
Consultative Sales Management
Entrepreneurship
Technical Leadership
International Business
International Sales
Contact Center
Contact Center Transformation
Contact Center Architecture
Contact Center Consulting
Contact Center Optimization
Contact Center Design
Contact Center Strategy
Contact Center Technology
Contact Center Operations
Negotiation
Channel Partners
Marketing
Product Development
Customer Experience
IT Consulting
Consultative Selling
Global Cross-Functional Team Leadership
Partner Relationship Management
Vendor Management
Business Consulting
UCaaS
Operations Management
Sales and Marketing
Technical Presales
Sales Engineering
Team Management
Strategic Planning
Executive Management
Contact Center as a Service (CCaaS)
Problem Solving
Communication
Pre-Sales Technical Consulting
Business Development
Leadership
VoIP
Cisco Technologies
Telecommunications
Cloud Computing
Call Centers
Telephony
WAN
Pre-sales
Unified Communications
Managed Services
LAN-WAN
Troubleshooting
Routing
TCP/IP
Program Management
Call Center
Security
Strategy
Professional Services
Integration
Project Management
Consulting
Contact Centers
Account Management
IT Operations
QoS
Business Process Improvement
Marketing Communications
Solution Selling
IT Management
Virtualization
Sales Management
Technical Support
Sales
Enterprise Software
Avaya
Switches
Routers
Avaya Technologies
Microsoft Office
SaaS
Management
Contract Negotiation
Sales Presentations
Networking
IVR
Cisco Call Manager
Product Management
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Discover more about Trace3What is Steven Faust email address?
Email Steven Faust at [email protected] and [email protected]. This email is the most updated Steven Faust email found in 2026.
How to contact Steven Faust?
To contact Steven Faust send an email to [email protected] or [email protected].
What company does Steven Faust work for?
Steven Faust works for Trace3
What is Steven Faust's role at Trace3?
Steven Faust is Principal Solution Architect
What is Steven Faust's Phone Number?
Steven Faust's phone (214) ***-*218
What industry does Steven Faust work in?
Steven Faust works in the Software Development industry.
Steven Faust Email Addresses
Steven Faust Phone Numbers
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