Steven Adams
Director of Loyalty and Marketplace at Carnival Cruise Line | Miami, Florida, United States
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As the Director of Loyalty and Marketplace at Carnival Cruise Line, Steven Adams plays a pivotal role in shaping the future of the company’s loyalty program, leveraging his extensive expertise in CRM and digital marketing. With a strategic mindset, Steven is responsible for leading the development and execution of innovative loyalty strategies that not only enhance customer engagement but also drive significant incremental revenue. His deep understanding of global travel trends allows him to craft compelling offers that resonate with diverse customer segments, ensuring that Carnival remains a leader in the competitive cruise industry.
Currently, Steven is spearheading key projects aimed at redesigning the existing loyalty program to foster stronger brand loyalty and enhance customer experiences. By exploring strategic partnerships and implementing creative initiatives, he is committed to evolving the program in ways that align with changing consumer preferences and market dynamics. His day-to-day operations involve overseeing the delivery of loyalty program functions and benefits, ensuring that they meet the high standards expected by Carnival’s guests.
Steven’s proficiency in e-commerce, direct marketing, and brand management equips him to effectively segment audiences and tailor marketing strategies that maximize engagement across multiple channels. His hands-on experience with interactive marketing and lead generation further enhances his ability to drive customer acquisition and retention. As a forward-thinking leader, Steven Adams is dedicated to not only maintaining the integrity of Carnival’s loyalty program but also pushing the envelope to create a marketplace that captivates and retains loyal cruisers for years to come.
Director of Loyalty and Marketplace at Carnival Cruise Line in July 2023 to Present
Senior Director - Product Strategy (as well as prior roles) at Hilton Worldwide in August 2006 to September 2023
Senior Director Loyalty Operations at Hilton Worldwide in August 2017 to July 2023
Director of Customer Promotions - Full Service Brands at Hilton Worldwide in May 2009 to September 2010
Sr. Manager - Website Product Delivery at Hilton Worldwide in August 2006 to May 2009
Sr. Manager - Passenger Reservations at Sabre Holdings in January 2000 to August 2006
Business Analyst at American Airlines in January 1988 to January 2000
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Customer Experience
Customer Loyalty
Critical Thinking
Brand Loyalty
Strategic Planning
E-commerce
Account Management
Product Marketing
Direct Marketing
Analytics
Integrated Marketing
Loyalty Programs
Marketing
Budgets
Customer Marketing
Strategic Partnerships
Online Advertising
Marketing Strategy
Project Delivery
Competitive Analysis
Hospitality
SEM
New Business Development
Email Marketing
CRM
Digital Marketing
Segmentation
Hotels
Loyalty Marketing
Online Marketing
Product Management
Market Planning
Customer Acquisition
Marketing Management
Team Building
Brand Management
Interactive Marketing
Strategy
Web Analytics
Trade Shows
Multi-channel Marketing
Yield Management
Market Analysis
Revenue Analysis
Sabre
Online Travel
B2B Marketing
PPC
Mobile Marketing
Lead Generation
P&L Management
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Discover more about Carnival Cruise LineWhat is Steven Adams email address?
Email Steven Adams at [email protected] and [email protected]. This email is the most updated Steven Adams email found in 2026.
What is Steven Adams phone number?
Steven Adams phone number is +12144983495 and +19038066334.
How to contact Steven Adams?
To contact Steven Adams send an email to [email protected] or [email protected]. If you want to call Steven Adams try calling on +12144983495 and +19038066334. (updated on October 31, 2024)
What is Steven Adams net worth?
Steven Adams has an estimated net worth of -$2,499 to $2,499
What company does Steven Adams work for?
Steven Adams works for Carnival Cruise Line
What is Steven Adams's role at Carnival Cruise Line?
Steven Adams is Director of Loyalty and Marketplace
What industry does Steven Adams work in?
Steven Adams works in the Hospitality industry.
Steven Adams Email Addresses
Steven Adams Phone Numbers
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