Steve Wilson
Managed Print Services - Print Services Principal at Kaiser Permanente | Acworth, Georgia, United States
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Steve Wilson serves as the Print Services Principal at Kaiser Permanente, where he plays a pivotal role in redefining the Managed Print Services landscape. With a deep commitment to not just being a vendor but a valued partner within the organization, Steve focuses on aligning print services with the broader business strategy to enhance operational efficiency and customer experience. His expertise lies in defining clear goals, objectives, and deliverables within a robust governance framework, ensuring that all processes and services are not only effective but also sustainable over the long term.
Currently, Steve is spearheading several key projects aimed at optimizing print workflows and reducing operational costs while maintaining high service-level agreements (SLAs). He is instrumental in developing and driving IT Service Management (ITSM) roadmaps that ensure all print services are seamlessly integrated into Kaiser Permanente's overarching IT strategy. By ensuring the accuracy and completeness of release notes, training materials, and documentation, he fosters a culture of continuous improvement and knowledge sharing within the organization.
Steve’s background in operations management and solution selling equips him with the skills necessary to enhance customer retention and satisfaction. His strategic approach to account management has proven invaluable in building lasting relationships with stakeholders, ultimately leading to improved service delivery and business outcomes. Through his leadership, Kaiser Permanente is not only enhancing its print services but also setting a benchmark for excellence in customer service within the healthcare industry.
Managed Print Services - Print Services Principal at Kaiser Permanente in March 2018 to March 2022
Service Delivery Manager at Xerox in August 2013 to March 2018
Strategic Account Executive at Xerox in April 2010 to August 2013
Account Operations Manager at Xerox in October 2006 to April 2010
CSE at Xerox in April 1988 to October 2006
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Customer Experience
Operations Management
Customer Retention
Account Management
Customer Service
Service-Level Agreements (SLA)
Management
Business Strategy
Business Planning
Solution Selling
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Discover more about Kaiser PermanenteWhat is Steve Wilson email address?
Email Steve Wilson at [email protected]. This email is the most updated Steve Wilson email found in 2026.
How to contact Steve Wilson?
To contact Steve Wilson send an email to [email protected]. (updated on October 30, 2024)
What company does Steve Wilson work for?
Steve Wilson works for Kaiser Permanente
What is Steve Wilson's role at Kaiser Permanente?
Steve Wilson is Managed Print Services - Print Services Principal
What is Steve Wilson's Phone Number?
Steve Wilson's phone (404) ***-*297
What industry does Steve Wilson work in?
Steve Wilson works in the Hospitals And Health Care industry.
Steve Wilson Email Addresses
Steve Wilson Phone Numbers
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