Steve Mazzella

Q: What is Steve Mazzella email address?

Email Steve Mazzella at stevemazzella@gmail.com and smazzella@tandemdiabetes.com. This email is the most updated Steve Mazzella email found in 2026.

Q: How to contact Steve Mazzella?

To contact Steve Mazzella send an email to stevemazzella@gmail.com or smazzella@tandemdiabetes.com. If you want to call Steve Mazzella try calling on +18014076498.

Director - Customer Technical Support at Tandem Diabetes Care | Boise, Idaho, United States

About Steve Mazzella

Steve Mazzella serves as the Director of Customer Technical Support at Tandem Diabetes Care, where he plays a pivotal role in enhancing the company’s operational performance and customer satisfaction. With a robust background in operations, contact center management, and patient services, Steve has successfully transformed the technical support landscape into a model of efficiency and employee engagement. Under his leadership, the 24/7/365 technical support contact center, comprising approximately 300 staff members, has seen remarkable improvements in key performance indicators.

One of Steve's notable achievements is the significant increase in staff retention, which soared from 81.2% to an impressive 95.5% between 2021 and 2022. This accomplishment is a testament to his commitment to fostering a positive work environment and implementing innovative strategies, such as gamification, to enhance employee engagement. By creating a culture that values teamwork and recognizes individual contributions, Steve has not only improved morale but also driven performance outcomes.

Additionally, Steve has spearheaded initiatives that have dramatically reduced average handling time (AHT) from 54 minutes to just 19 minutes. This was achieved through a combination of targeted staff training, process automation, and a relentless focus on operational efficiency. His strategic vision and tactical acumen have enabled Tandem Diabetes Care to streamline its customer service processes while maintaining compliance with industry regulations, including HIPAA.

With a strong emphasis on customer satisfaction and business process improvement, Steve Mazzella continues to lead his team in delivering exceptional technical support, ensuring that patients receive the highest level of service and care. His expertise in healthcare operations and contact center dynamics positions him as a key leader in the industry, dedicated to advancing the mission of Tandem Diabetes Care.

Steve Mazzella Work