Steve Larsen
Senior Director of Support at HealthStream | Aurora, Illinois, United States
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Steve Larsen serves as the Senior Director of Support at VerityStream, where he plays a pivotal role in ensuring exceptional customer experiences through effective management of the Technical Support Team for MSOW Products. With a robust background in customer support and project management, Steve is dedicated to fostering long-term customer relationships that drive satisfaction and loyalty. His expertise in software implementation and cloud applications allows him to bridge the gap between technical capabilities and customer needs, ensuring that clients receive the highest level of service.
In his current role, Steve is responsible for tracking ticket metrics to identify trends and areas for improvement, enabling the support team to respond swiftly and effectively to customer inquiries. He collaborates closely with Development, Sales, and Implementation teams, acting as the primary liaison for customer relations. This cross-functional interaction not only enhances the support process but also ensures that customer feedback is integrated into product development, ultimately leading to improved offerings.
Steve’s technical skills, including proficiency in IIS, SQL, and Oracle SQL Developer, empower him to provide insightful solutions to complex issues, streamlining the support process. His experience with Business Objects and Access further enhances his ability to analyze data and generate reports that inform strategic decisions. Through his leadership, Steve is committed to cultivating a culture of excellence within the support team, driving continuous improvement, and ensuring that VerityStream remains a trusted partner for its clients in the ever-evolving landscape of healthcare technology.
Senior Director of Support at HealthStream in June 2017 to Present
Manager of ETL Services at Morrisey Associates in November 2015 to May 2017
Support Manager at Morrisey Associates in May 2005 to October 2015
Residential Services Director at Lakeview Living Center in January 1995 to January 1998
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Microsoft SQL Server
Crystal Reports
Windows Server
Oracle
IIS
SQL
Integration
Software Implementation
Help Desk Support
Databases
Software Development
Business Objects
.NET
XML
XP
Access
Customer Support
Long-term Customer Relationships
Project Management
Oracle SQL Developer
SQL Server Management Studio
Troubleshooting
Client Relations
Client Services
Visual Basic for Applications (VBA)
Cloud Applications
Recruiting
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Discover more about HealthStreamWhat is Steve Larsen email address?
Email Steve Larsen at [email protected]. This email is the most updated Steve Larsen email found in 2026.
What is Steve Larsen phone number?
Steve Larsen phone number is +16304608214 and +13123237102.
How to contact Steve Larsen?
To contact Steve Larsen send an email to [email protected]. If you want to call Steve Larsen try calling on +16304608214 and +13123237102. (updated on October 31, 2024)
What company does Steve Larsen work for?
Steve Larsen works for HealthStream
What is Steve Larsen's role at HealthStream?
Steve Larsen is Senior Director of Support
What industry does Steve Larsen work in?
Steve Larsen works in the Hospitals And Health Care industry.
Steve Larsen Email Addresses
Steve Larsen Phone Numbers
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