Steve A
Principal Customer Success Manager at Infor | North Fort Myers, Florida, United States
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As the Principal Customer Success Manager at Infor, Steve A. plays a pivotal role in driving customer satisfaction and ensuring the successful adoption of software solutions across various industries. With a rich background in leading software platforms, Steve has consistently achieved high customer satisfaction ratings, evidenced by his ability to elevate CSAT survey scores year over year. His strategic approach involves reviewing and aligning Infor’s services with the strategic business plans of primary stakeholders, ensuring that clients derive maximum value from their investments.
In his current role, Steve leverages his expertise in e-procurement and change management to provide consulting insights and best practices tailored to the unique needs of each client. He is adept at identifying current industry trends and translating them into actionable strategies that enhance team performance and drive key performance indicators. His strong oral communication skills enable him to effectively convey complex concepts, fostering collaborative relationships with clients and internal teams alike.
Steve's commitment to customer service extends beyond mere satisfaction; he actively leads renewal and reference initiatives, ensuring that clients not only continue their partnership with Infor but also become advocates for the brand. His critical thinking abilities and strategic planning skills are instrumental in navigating the complexities of customer needs, ultimately contributing to the overall success of the organization. As a valued team player, Steve’s contributions are integral to Infor’s mission of delivering exceptional customer experiences and driving long-term business growth.
Principal Customer Success Manager at Infor in October 2022 to Present
Manager, Customer Success at Infor in July 2017 to February 2023
ERP CLOUD PRINCIPAL CUSTOMER SUCCESS MANAGER SaaS-Remote at Oracle in June 2016 to June 2017
Service Auto Principal Customer Success Manager (Remote) at Oracle in December 2015 to June 2016
Interim Manager HCM (SENIOR CUSTOMER SUCCESS MANAGER SaaS HCM-Remote) at Enwisen in June 2012 to December 2015
SENIOR BUSINESS ANALYST CONSULTANT at Infosys in January 2010 to December 2012
Business Consultant SaaS HCM at Lawson Software in January 2012 to June 2012
PROJECT INTEGRATION MANAGER (Human Resources, HRIS) at Allstate Insurance in January 2007 to January 2010
APPLICATION CONSULTANT II (HRIS) at Kronos Incorporated in January 2005 to January 2007
IMPLEMENTATION CONSULTANT (HRIS) at Chicago office in January 2004 to January 2005
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Design Thinking
Artificial Intelligence (AI)
Enablement
Business Reviews
Customer Facing Roles
E-procurement
Software Solutions
Enterprise Accounts
Large Deals
Cross-Selling
Integrated Systems
Skilled Multi-tasker
Consultative Approach
Conflict Resolution
English
Energy Management
Energy Industry
Strategy Implementation
Customer Communication
Presales
Marketing
Identifying New Opportunities
Team Performance
Product Adoption
Key Performance Indicators
Customer Advocacy
CSM
Easily Adaptable
Customer Data
Key Metrics
Customer-Focused Selling
Creative Ideation
Oral Communication
Customer Base
Communication Training
EP
Overcome Obstacles
Knowledge Sharing
Critical Thinking
Salesforce.com
Gainsight
Operational Excellence
Sociology
Psychology
Performance Reviews
Partner Relationship Management
Stakeholder Engagement
Escalations Management
Customer Relationship Management (CRM)
Business Relationship Management
Project Management
Employee Relations
Process Improvement
HRIS
Payroll
Account Management
Recruiting
Customer Service
Customer Relations
Vendor Management
Business Analysis
Program Management
Business Process Improvement
Strategic Planning
Team Leadership
Employee Benefits
Change Management
Team Building
Problem Solving
Mentoring
Hiring
Talent Management
Applicant Tracking Systems
Requirements Analysis
Mergers
Benefits
Policy
Compensation
Coaching
Administration
Analysis
Contract Negotiation
Performance Management
Onboarding
Process Engineering
Organizational Development
Background Checks
Vendor Relations
HIPAA
Budgeting
Management Consulting
Leadership Development
Benefits Administration
Business Strategy
ERP
Compliance
Enterprise Software
Leadership
Strategic Customer Success
Management
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Discover more about InforWhat is Steve A email address?
Email Steve A at [email protected]. This email is the most updated Steve A email found in 2026.
What is Steve A phone number?
Steve A phone number is +14804306912 and +17739573285.
How to contact Steve A?
To contact Steve A send an email to [email protected]. If you want to call Steve A try calling on +14804306912 and +17739573285. (updated on November 04, 2024)
What is Steve A net worth?
Steve A has an estimated net worth of $150,000 to $249,999
What company does Steve A work for?
Steve A works for Infor
What is Steve A's role at Infor?
Steve A is Principal Customer Success Manager
What industry does Steve A work in?
Steve A works in the Non-Profit Organizations industry.
Steve A Email Addresses
Steve A Phone Numbers
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