Stephen Robinson
Vice President Field Service and Customer Support at Ricoh USA, Inc. | Greater Tampa Bay Area
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As the Vice President of Field Services at Ricoh USA, Inc., Stephen Robinson plays a pivotal role in shaping the strategic direction of the company’s service operations. With a wealth of experience in customer service and business development, he leads a high-performing team dedicated to delivering exceptional support and solutions to clients across complex global markets. Stephen's expertise in organizational restructuring and M&A solutions has been instrumental in enhancing operational efficiencies and driving profitability within the organization.
Under his leadership, key projects have focused on optimizing field service delivery, ensuring that customer satisfaction remains at the forefront of all initiatives. By leveraging his skills in project management and solution selling, Stephen has successfully implemented innovative strategies that not only address immediate customer needs but also anticipate future demands in the rapidly evolving telecommunications landscape. His commitment to fostering a culture of collaboration and accountability empowers his team to excel in customer negotiations and account management, ultimately enhancing Ricoh’s reputation as a trusted business partner.
Stephen is a true client advocate, championing the voice of the customer while navigating the complexities of service delivery in a competitive environment. His strategic vision and hands-on approach enable him to identify opportunities for growth and improvement, ensuring that Ricoh USA, Inc. remains at the forefront of the industry. As a change agent, he continuously seeks to refine processes and elevate service standards, driving the company toward sustainable success and profitability.
Vice President Field Service and Customer Support at Ricoh USA, Inc. in June 2023 to Present
Vice President Mobility Customer Service, Engineering & Quality at Panasonic North America in February 2019 to February 2023
Director Field Operations, Solution Delivery & Project Management Office at Panasonic USA in October 2016 to February 2019
Head of Service Operations at Panasonic North America in October 2015 to October 2016
Technical Support Manager at Panasonic North America in July 2008 to October 2015
Customer Service Director Small Medium Business at Avaya in January 2005 to July 2008
Technical Support Manager Tier 3 & Tier 4 at Avaya in June 1997 to February 2005
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Customer Service
Customer Relationship Management (CRM)
Service Delivery
Team Leadership
Consultative Selling
Technical Leadership
Business-to-Business (B2B)
Business Transformation
Parts Operations
Regulatory Compliance
Project Management
Program Management
Mergers & Acquisitions (M&A)
ISO 9001
Quality Assurance
Customer Negotiations
Customer Satisfaction
Customer Retention
Process Improvement
Cross-functional Team Leadership
Strategic Planning
Risk Assessment
Field Supervision
Contact Centers
Maintenance & Repair
Business Profitability
Project Management Office (PMO)
Professional Services
Operations Management
Management
Integration
Telecommunications
Strategy
Solution Selling
Outsourcing
Account Management
Product Management
Mobile Devices
Managed Services
Channel Partners
IP
Technical Support
Business Development
Vendor Management
Business Strategy
Leadership
Strategic Partnerships
Team Building
Team Management
Channel
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Discover more about Ricoh USA, Inc.What is Stephen Robinson email address?
Email Stephen Robinson at [email protected] and [email protected]. This email is the most updated Stephen Robinson email found in 2026.
What is Stephen Robinson phone number?
Stephen Robinson phone number is +18484667231 and +17328220678.
How to contact Stephen Robinson?
To contact Stephen Robinson send an email to [email protected] or [email protected]. If you want to call Stephen Robinson try calling on +18484667231 and +17328220678. (updated on October 29, 2024)
What is Stephen Robinson net worth?
Stephen Robinson has an estimated net worth of $750,000 to $999,999
What company does Stephen Robinson work for?
Stephen Robinson works for Ricoh USA, Inc.
What is Stephen Robinson's role at Ricoh USA, Inc.?
Stephen Robinson is Vice President Field Service and Customer Support
What industry does Stephen Robinson work in?
Stephen Robinson works in the It Services And It Consulting industry.
Stephen Robinson Email Addresses
Stephen Robinson Phone Numbers
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