Stephen Lintner
Director of Quality & Workforce Management at Lash Group | Farmington, Minnesota, United States
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Stephen Lintner serves as the Director of Quality & Workforce Management at Lash Group, where he leverages his extensive background in healthcare, insurance, and Pharmacy Benefit Management (PBM) to drive operational excellence and enhance service delivery. With a focus on quality assurance and workforce optimization, Stephen manages a robust team supporting over 3,000 operational staff, ensuring that performance metrics align with industry standards and organizational goals.
One of Stephen’s key achievements has been the successful implementation of a new cloud-based quality system that revolutionized the way Lash Group handles quality assurance and workforce management. This innovative system not only houses over 6.5 million call recordings annually but also facilitates the evaluation of more than 125,000 quality assessments each year. By integrating advanced scheduling and staffing tools for a large team, Stephen has significantly improved operational efficiency and responsiveness to client needs.
In addition to his technical expertise, Stephen is known for creating a proactive QA framework that emphasizes continuous improvement and compliance management. His leadership style fosters an engaged and motivated workforce, driving a culture of accountability and excellence within the organization. With a strong foundation in internal controls and clinical review processes, Stephen is adept at navigating the complexities of healthcare operations, ensuring that quality and compliance remain at the forefront of organizational priorities. His strategic vision and commitment to enhancing patient outcomes position him as a key player in the ever-evolving landscape of healthcare services.
Director of Quality & Workforce Management at Lash Group in June 2022 to Present
Director of Quality, Member Operations at Prime Therapeutics in April 2020 to June 2022
Manager, Operational Compliance and Quality at Prime Therapeutics in January 2018 to April 2020
Manager, Clinical Review Operations at Prime Therapeutics in June 2016 to January 2018
Operations Supervisor at Prime Therapeutics in October 2014 to June 2016
External Audit Lead at Prime Therapeutics in June 2013 to October 2014
Senior Quality Assurance Analyst at Prime Therapeutics in October 2011 to May 2013
Pharmacy Technician Services - Cost Savings Initiative at Regence BlueShield of Idaho in October 2010 to October 2011
Certified Pharmacy Technician at Hennepin Healthcare in June 2005 to September 2009
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Leadership
Quality Assurance
Operational Compliance
Healthcare
External Audit
Regulatory Compliance
Insurance
Standards Compliance
Internal Controls
Compliance Management
Process Improvement
Lean Six Sigma
Quality System
Change Management
Operations Management
Microsoft PowerPoint
Microsoft Outlook
Microsoft Word
Microsoft Excel
Contact Centers
clinical review
Utilization Management
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Discover more about Lash GroupWhat is Stephen Lintner email address?
Email Stephen Lintner at [email protected]. This email is the most updated Stephen Lintner email found in 2026.
What is Stephen Lintner phone number?
Stephen Lintner phone number is +16514857162 and +12024732508.
How to contact Stephen Lintner?
To contact Stephen Lintner send an email to [email protected]. If you want to call Stephen Lintner try calling on +16514857162 and +12024732508. (updated on October 31, 2024)
What company does Stephen Lintner work for?
Stephen Lintner works for Lash Group
What is Stephen Lintner's role at Lash Group?
Stephen Lintner is Director of Quality & Workforce Management
What industry does Stephen Lintner work in?
Stephen Lintner works in the Pharmaceutical Manufacturing industry.
Stephen Lintner Email Addresses
Stephen Lintner Phone Numbers
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