Stephanie Volpe
Vice President Client Care Operations at Visa | Austin, Texas, United States
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Stephanie Volpe serves as the Vice President of Client Care Operations at Visa, where she leverages her extensive experience in global operations to enhance the client experience and drive service excellence. With a robust background in both the financial and telecommunications sectors, Stephanie has successfully led large-scale service contact centers, focusing on quality management and operational efficiency. Her current role encompasses a wide range of responsibilities, including the execution of Client Service's strategic initiatives, workforce management, and the oversight of service transformation projects.
Under her leadership, the Client Care Operations team is dedicated to identifying and implementing process improvements that enhance customer satisfaction and streamline operations. Stephanie's expertise in project management and risk management enables her to navigate complex challenges and deliver innovative solutions that meet the evolving needs of Visa's clients. Furthermore, her active involvement in Diversity & Inclusion programs underscores her commitment to fostering an inclusive workplace culture, which she believes is essential for driving engagement and performance.
Stephanie's passion for customer service and operational excellence is evident in her strategic planning and vendor management efforts, ensuring that Visa maintains its reputation as a leader in the payments industry. By integrating her skills in business analysis and operations management, she continues to elevate the client experience, making a significant impact on Visa's overall service delivery and client satisfaction metrics.
Vice President Client Care Operations at Visa in August 2021 to Present
Executive Director, Card Fraud & Disputes Operations at JPMorgan Chase & Co. in August 2016 to August 2021
Executive Director, Retail Fraud Prevention at JPMorgan Chase & Co. in August 2012 to August 2016
Senior Operations Manager, Branch Support Operations at JPMorgan Chase & Co. in January 2009 to August 2012
Senior Manager, Retail and Lending Help Desk at JPMorgan Chase & Co. in March 2006 to January 2009
Senior Manager, Customer Service at Verizon Business in June 1991 to March 2006
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Customer Service
Leadership
Strategic Planning
Vendor Management
Banking
Process Improvement
Risk Management
Project Management
Business Analysis
Microsoft Office
Operations Management
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Discover more about VisaWhat is Stephanie Volpe email address?
Email Stephanie Volpe at [email protected]. This email is the most updated Stephanie Volpe email found in 2026.
How to contact Stephanie Volpe?
To contact Stephanie Volpe send an email to [email protected]. (updated on October 30, 2024)
What company does Stephanie Volpe work for?
Stephanie Volpe works for Visa
What is Stephanie Volpe's role at Visa?
Stephanie Volpe is Vice President Client Care Operations
What is Stephanie Volpe's Phone Number?
Stephanie Volpe's phone (214) ***-*218
What industry does Stephanie Volpe work in?
Stephanie Volpe works in the Banking industry.
Stephanie Volpe Email Addresses
Stephanie Volpe Phone Numbers
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