Stephanie Cole
Director of Customer Relations at OneHealthPort | Lynnwood, Washington, United States
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As the Director of Customer Relations at OneHealthPort, Stephanie Cole plays a pivotal role in enhancing the customer and provider experience through strategic leadership and innovative solutions. With a strong foundation in research and data analysis, she spearheads initiatives that drive product strategy for key offerings, including Single Sign-On and Credentialing services. Stephanie’s expertise in customer journeys allows her to identify pain points and develop tailored solutions that not only meet the needs of users but also foster long-term loyalty and satisfaction.
Under her guidance, the customer-focused team at OneHealthPort is dedicated to improving community engagement and promoting Administrative Simplification, ensuring that stakeholders are well-informed and empowered to utilize the platform effectively. Stephanie’s commitment to building strong relationships extends beyond customers to include collaboration with providers, ensuring that their feedback is integrated into product development and enhancements.
Her proficiency in project and program implementation is complemented by her skills in communications planning and website adoption, making her a key player in driving user engagement and satisfaction. A certified LEAN practitioner, Stephanie is adept at streamlining processes and fostering a culture of continuous improvement within her team. By leveraging tools such as Visio and SharePoint, she enhances operational efficiency and facilitates effective training programs that empower her team to excel.
In summary, Stephanie Cole’s leadership at OneHealthPort is characterized by her passion for customer relations, her strategic approach to product development, and her unwavering commitment to building a collaborative and engaged community. Her vision and expertise not only elevate OneHealthPort’s offerings but also contribute significantly to the broader healthcare landscape.
Director of Customer Relations at OneHealthPort in November 2022 to Present
Sr. Customer Relationship Manager at OneHealthPort in April 2019 to November 2022
Provider & Customer Experience Consultant at Premera Blue Cross in January 2014 to April 2019
Senior Consultant, Provider Communications at Premera Blue Cross in January 2008 to January 2014
Discovery Auditor at Premera Blue Cross in January 2005 to January 2008
Customer Service Representative at Premera Blue Cross in January 2000 to January 2005
Customer Service Manager at Lowe's Companies, Inc. in January 1997 to January 2000
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Health Policy
Customer Service Management
Customer Journeys
User Experience (UX)
Communication
Strategic Planning
Product Owner
Customer Relations
Single Sign-On (SSO)
Credentialing
Process Improvement
Visio
Provider Relations
Business Process Improvement
Insurance
SharePoint
Health Insurance
Project Management
Health Care Reform
Writing
Content Development
PowerPoint
Lean Thinking
Public Speaking
Program Management
HIPAA
Usability Testing
Leadership
Healthcare
Customer Service
Team Building
Training
Microsoft Office
Microsoft PowerPoint
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Discover more about OneHealthPortWhat is Stephanie Cole email address?
Email Stephanie Cole at [email protected]. This email is the most updated Stephanie Cole email found in 2026.
How to contact Stephanie Cole?
To contact Stephanie Cole send an email to [email protected]. (updated on November 04, 2024)
What company does Stephanie Cole work for?
Stephanie Cole works for OneHealthPort
What is Stephanie Cole's role at OneHealthPort?
Stephanie Cole is Director of Customer Relations
What is Stephanie Cole's Phone Number?
Stephanie Cole's phone (206) ***-*390
What industry does Stephanie Cole work in?
Stephanie Cole works in the Hospitals And Health Care industry.
Stephanie Cole Email Addresses
Stephanie Cole Phone Numbers
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