Stephane Bourgault
Director, Customer Success, TMTS Portfolio Lead at Salesforce | Greater Paris Metropolitan Region
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As the Director of Customer Success and TMTS Portfolio Lead at Salesforce, Stephane Bourgault leverages over 20 years of diverse experience in Operations, Sales, Marketing, Communication, Customer Care, and Project Management to drive exceptional outcomes for clients in the Telco, Media, Technology, and Services sectors. His role involves leading a dedicated team of Success Managers who engage with major accounts, ensuring that they receive best-in-class support tailored to their unique business needs. Stephane's expertise in Project and Change Management is instrumental in navigating the complexities of multi-cultural environments, enabling his team to implement effective strategies that enhance customer satisfaction and retention.
Stephane has been a key player in shaping Salesforce's E-Business strategy, utilizing his extensive knowledge to foster innovation and streamline processes. His leadership style emphasizes people development, empowering team members to excel in their roles and contribute to the overall success of the organization. By fostering a culture of collaboration and continuous improvement, he ensures that his team remains agile and responsive to the ever-evolving demands of the industry.
Under his guidance, the Customer Success team has successfully launched several high-impact initiatives that not only enhance customer engagement but also drive significant business growth. Stephane's commitment to excellence and his strategic vision position him as a vital asset to Salesforce, making him a sought-after leader in the realm of customer success and project management. His ability to blend technical acumen with strong interpersonal skills allows him to build lasting relationships with clients, ultimately leading to increased loyalty and satisfaction.
Director, Customer Success, TMTS Portfolio Lead at Salesforce in November 2021 to Present
Succes Director France at Salesforce in May 2020 to November 2021
Customer Success Director South EMEA at Salesforce in October 2013 to May 2020
Director Customer Service Europe at Air France - KLM Cargo and Martinair Cargo in August 2010 to October 2013
Business Project Manager CIM at Air France - KLM Cargo and Martinair Cargo in August 2010 to December 2011
Director E-Tools Implementation at Air France Cargo - KLM Cargo in October 2005 to August 2010
Project Leader and Project Member AF-KL merger at Air France Cargo - KLM Cargo in June 2007 to December 2009
Senior Manager E-Booking at Air France Cargo - KLM Cargo in October 2002 to October 2005
Manager New Technologies at Air France Cargo - KLM Cargo in April 2000 to October 2002
Manager Printed Matters, Advertising in Marketing Dept. at Air France Cargo - KLM Cargo in September 1997 to April 2000
Key Account Manager at Air France Cargo - KLM Cargo in October 1995 to September 1997
Sales Representative at Air France Cargo - KLM Cargo in April 1993 to October 1995
Export Supervisor at Air France Cargo in January 1991 to January 1993
Export Manager at Exteriors in January 1987 to January 1991
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Multi-Cultural Team Leadership
Customer Service
customer care
Change Management
Project Management
Team Management
People Development
Connecting People
Project Planning
E-business
E-commerce
Integration
Airlines
Freight
Aviation
Air Freight
French
IATA
Enterprise Social Networking
Supply Chain Management
Pricing
Leadership
Commercial Aviation
Salesforce.com
Management
Pricing Strategy
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Discover more about SalesforceWhat is Stephane Bourgault email address?
Email Stephane Bourgault at [email protected]. This email is the most updated Stephane Bourgault email found in 2026.
How to contact Stephane Bourgault?
To contact Stephane Bourgault send an email to [email protected].
What company does Stephane Bourgault work for?
Stephane Bourgault works for Salesforce
What is Stephane Bourgault's role at Salesforce?
Stephane Bourgault is Director, Customer Success, TMTS Portfolio Lead
What is Stephane Bourgault's Phone Number?
Stephane Bourgault's phone (**) *** *** 379
What industry does Stephane Bourgault work in?
Stephane Bourgault works in the Software Development industry.
Stephane Bourgault Email Addresses
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