Stacey Pepper
Principal Project Manager at Capital One | Valley Springs, South Dakota, United States
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Stacey Pepper is a seasoned Principal Project Manager at Capital One, where she leverages her extensive expertise in program management to drive complex, multi-site initiatives that significantly enhance operational efficiency and revenue generation. With a proven track record of delivering on-time projects, Stacey excels in orchestrating cross-functional teams that include marketing sponsors, programmers, trainers, sales managers, process engineers, and scriptwriters. Her current focus on credit card and statement programs allows her to implement strategic projects that align with Capital One’s objectives, ensuring that all stakeholders are engaged and informed throughout the project lifecycle.
One of Stacey’s key projects involves the optimization of credit card processing systems, where she employs her skills in risk management and change management to navigate the intricacies of banking regulations and customer expectations. By presenting detailed project summaries and conducting thorough post-implementation analyses, she identifies areas for improvement, thereby fostering a culture of continuous enhancement within her team. Her ability to manage offshore relationships effectively further amplifies project success, ensuring that all aspects of the initiative are executed seamlessly.
Stacey’s commitment to staff development is evident in her approach to training, coaching, and evaluating team members, which not only builds individual capabilities but also strengthens team dynamics. Her proficiency in process improvement and vendor management has been instrumental in achieving cost reduction and avoidance, making her a vital asset to Capital One. With a strong foundation in business analysis and project portfolio management, Stacey Pepper continues to drive substantial productivity and quality improvements, solidifying her reputation as a results-driven leader in the financial services industry.
Principal Project Manager at Capital One in January 2008 to Present
Quality Assurance Manager at HSBC Card Services in January 2007 to December 2007
Production Manager at HSBC Card Services in April 2006 to January 2007
Mortgage Call Center Unit Manager at Household Mortgage Services in July 2003 to April 2006
Customer Care Unit Manager at Household Credit Services in January 2002 to January 2003
On the Job Training Coordinator/Manager at Household Credit Services in January 2001 to January 2002
Customer Relations Sales at Household Credit Services in January 1999 to January 2001
Customer Care Associate at Household Credit Services in June 1998 to June 1999
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Risk Management
Program Management
Cross-functional Team Leadership
Change Management
Banking
Strategic Planning
Team Building
Microsoft Office
Business Strategy
Customer Service
Account Management
Process Improvement
Project Management
Vendor Management
Project Portfolio Management
Business Analysis
Quality Assurance
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Discover more about Capital OneWhat is Stacey Pepper email address?
Email Stacey Pepper at [email protected]. This email is the most updated Stacey Pepper email found in 2026.
What is Stacey Pepper phone number?
Stacey Pepper phone number is +18312076225.
How to contact Stacey Pepper?
To contact Stacey Pepper send an email to [email protected]. If you want to call Stacey Pepper try calling on +18312076225. (updated on November 04, 2024)
What company does Stacey Pepper work for?
Stacey Pepper works for Capital One
What is Stacey Pepper's role at Capital One?
Stacey Pepper is Principal Project Manager
What industry does Stacey Pepper work in?
Stacey Pepper works in the Financial Services industry.
Stacey Pepper Email Addresses
Stacey Pepper Phone Numbers
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