Sriram Rajagopalan
Head of Care Operations-APAC at HMD | Bengaluru, Karnataka, India
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Sriram Rajagopalan currently serves as the Head of Care Operations for HMD in the APAC region, where he is responsible for overseeing aftersales operations across 12 diverse countries, including Sri Lanka, Nepal, Bangladesh, Vietnam, Indonesia, Thailand, the Philippines, Hong Kong, Taiwan, Cambodia, Laos, and Malaysia. With extensive experience in service delivery and customer relationship management (CRM), Sriram excels in ensuring that mobile products and services meet the highest standards of quality and customer satisfaction. His role involves not only managing a multicultural team remotely but also strategizing and implementing effective service operations that cater to the unique needs of each market.
Sriram's expertise in supply chain management and product life cycle management plays a crucial role in optimizing operational efficiency and enhancing the customer experience. He is adept at vendor management and key account management, ensuring that partnerships are nurtured and aligned with HMD's strategic goals. His proficiency in go-to-market (GTM) strategies and management information systems (MIS) allows him to drive data-informed decisions that enhance service delivery.
As a member of the APAC & Care Leadership Team, Sriram contributes to shaping the broader operational strategy, focusing on change management and the integration of innovative technologies, including the Internet of Things (IoT) and wireless networking. His leadership style fosters collaboration among distributed teams, empowering them to deliver exceptional service across the region. Sriram's commitment to excellence and his strategic vision position him as a key player in HMD's mission to provide unparalleled customer care in the competitive mobile industry.
Head of Care Operations-APAC at HMD in October 2022 to Present
Head of Care Repair Operations-India at HMD in March 2018 to September 2022
Manager Operations at Flex in August 2015 to February 2018
Reverse Supply Chain Operations Manager at Microsoft in May 2014 to July 2015
Care Competency Development Manager-North & East LO at Nokia in January 2012 to April 2014
Repair Operations-Care Channel Management at Nokia in January 2009 to December 2011
Program Manager-Motorola Account at TVS-E Servicetec in January 2008 to January 2009
Asst. Manager Services at Bright Point India Pvt Ltd in July 2006 to December 2007
Graduate Engineer Trainee(GET) at Bright Point India Pvt Ltd in July 2005 to June 2006
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Vendor Management
Team Management
Program Management
CRM
Telecommunications
Management
Operations Management
Customer Satisfaction
Customer Service
MIS
Service Delivery
Key Account Management
People Management
Training
Troubleshooting
Analysis
GSM
Inventory Management
Scopes Of Work
Customer Relationship Management (CRM)
Microsoft Outlook
High Performer
Personal Development
Life Skills
Product Innovation
Business Innovation
Business Strategy
Innovation Management
Organizational Leadership
Leadership
Strategic Thinking
Strategy
Financial Reporting
Financial Statement Analysis
Profitability Analysis
Ratio Analysis
Data Analysis
Data Visualization
Communication
Active Listening
Change Management
Resiliency
Time Management
Emotional Intelligence
Internet of Things (IoT)
Wireless Networking
Servant Leadership
Agile Project Management
Project Management
Scrum
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Discover more about HMDWhat is Sriram Rajagopalan email address?
Email Sriram Rajagopalan at [email protected]. This email is the most updated Sriram Rajagopalan email found in 2026.
How to contact Sriram Rajagopalan?
To contact Sriram Rajagopalan send an email to [email protected]. (updated on October 30, 2024)
What company does Sriram Rajagopalan work for?
Sriram Rajagopalan works for HMD
What is Sriram Rajagopalan's role at HMD?
Sriram Rajagopalan is Head of Care Operations-APAC
What is Sriram Rajagopalan's Phone Number?
Sriram Rajagopalan's phone (**) *** *** 386
What industry does Sriram Rajagopalan work in?
Sriram Rajagopalan works in the Airlines And Aviation industry.
Sriram Rajagopalan Email Addresses
Sriram Rajagopalan Phone Numbers
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