Simone Poe
Customer Support Specialist at Fanatics | Denver, Colorado, United States
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Simone Poe currently serves as a Slot Attendant II at Maverick Gaming, where she leverages her extensive background in customer service and technology to enhance the gaming experience for guests. With over 13 years in patient-facing roles and a solid foundation in sales and retail, Simone excels in creating a welcoming environment that prioritizes guest satisfaction. Her responsibilities include preparing tax documents and processing cash and check jackpots exceeding $1,200, ensuring compliance with regulatory standards while maintaining meticulous records in the CRM system.
In addition to her financial duties, Simone is adept at troubleshooting minor software issues and performing essential maintenance on slot machines, showcasing her technical proficiency in areas such as C#, SQL, and Object-Oriented Programming (OOP). Her ability to refill paper in machines and address ticket printer malfunctions reflects her commitment to operational excellence and her proactive approach to problem-solving.
Simone's collaborative spirit is evident in her work with various departments, where she fosters teamwork to enhance overall guest experiences. Her mentoring skills are also a valuable asset, as she shares her knowledge of gaming technology and customer service best practices with new team members. As a dedicated professional, Simone is committed to contributing to Maverick Gaming's mission of providing a safe, enjoyable, and equitable gaming environment, all while continuously seeking opportunities for personal and professional growth within the industry.
Customer Support Specialist at Fanatics in August 2024 to Present
Slot Attendant II at Maverick Gaming in September 2023 to August 2024
Technical Analyst at ELLKAY in August 2022 to July 2023
Junior Software Engineer at ELLKAY in June 2021 to August 2022
Student at General Assembly in September 2020 to December 2020
Licensed Optician at Warby Parker in November 2018 to August 2020
Receptionist | Data entry at DNA Financial Group in July 2016 to October 2018
Licensed Optician at Vista Eye Care in August 2014 to October 2015
Optician | Receptionist at Carbon Valley Eye Care in June 2011 to May 2012
Donor Processor at Grifols Biomat in December 2009 to March 2011
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Ticketing Systems
Technical Support
Written Communication
English
Order Processing
Computer Literacy
Attention to Detail
Customer Service Representatives
Customer Interaction
Customer Success
Training
User Requirements
Working Experience
Etiquette
Chat
Skilled Multi-tasker
Phone Etiquette
Customer Escalation Management
Microsoft Office
Interpersonal Skills
Customer Engagement
Customer Support
Customer Satisfaction
Salesforce.com
Analytical Skills
Presentation Skills
Interpersonal Communication
Compassion
Mentoring
Quality Assurance
Medical Billing
Microsoft Excel
Sales
Customer Relationship Management (CRM)
.NET Framework
Agile Methodologies
C#
SQL
Project Management
Data Entry
Software Development
Object-Oriented Programming (OOP)
Customer Experience
Retail Sales
Scrum
Writing
Agile Project Management
Troubleshooting
Operations Management
Data Structures
Inventory Management
MongoDB
AngularJS
JavaScript
CSS
HTML
Node.js
Mongoose ODM
React.js
Python (Programming Language)
MERN
NoSQL
GitHub
Bootstrap
Representational State Transfer (REST)
Linux
Git
Microsoft Azure
Problem Solving
Organization Skills
Communication
Customer Service
Express.js
Back-End Web Development
Model-View-Controller (MVC)
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Discover more about FanaticsWhat is Simone Poe email address?
Email Simone Poe at [email protected]. This email is the most updated Simone Poe email found in 2026.
How to contact Simone Poe?
To contact Simone Poe send an email to [email protected]. (updated on September 13, 2024)
What company does Simone Poe work for?
Simone Poe works for Fanatics
What is Simone Poe's role at Fanatics?
Simone Poe is Customer Support Specialist
What is Simone Poe's Phone Number?
Simone Poe's phone (303) ***-*358
What industry does Simone Poe work in?
Simone Poe works in the Software Development industry.
Simone Poe Email Addresses
Simone Poe Phone Numbers
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