Sharon Shafran
VP, Customer Success, Operations & Renewals | AI/ML SaaS at NI (National Instruments) | Sunnyvale, California, United States
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Sharon Shafran serves as the Vice President of Analytics and Machine Learning at National Instruments (NI), where she is at the forefront of driving innovation through data-driven insights and advanced analytics. With a strong background in SaaS and B2B domains, Sharon leverages her expertise to transform complex challenges into strategic opportunities. Since joining NI, she has played a pivotal role in the integration of OptimalPlus, a leading analytics platform acquired in 2020, into NI's broader software ecosystem. This integration has not only enhanced the company's analytical capabilities but has also positioned NI as a leader in providing actionable insights for test and measurement solutions.
Under Sharon's leadership, the Customer Success teams within the NI Software Group have flourished, focusing on enhancing customer engagement and satisfaction. She has successfully owned and revitalized the $200M global Test Software Renewal business, reversing a declining revenue trend and achieving a remarkable 25% increase in customer retention. By completely transforming the renewal process, Sharon has implemented a customer-centric approach that emphasizes value delivery and long-term relationships.
Her strategic vision extends beyond immediate business outcomes; she is committed to fostering a culture of innovation that embraces emerging technologies and market trends. Sharon's skills in business innovation, go-to-market strategy, and strategic partnerships have been instrumental in driving NI's growth trajectory. As she continues to navigate the intersection of analytics and machine learning, Sharon remains dedicated to empowering teams to harness data for impactful decision-making, ensuring NI stays ahead in a rapidly evolving industry landscape.
VP, Customer Success, Operations & Renewals | AI/ML SaaS at NI (National Instruments) in July 2020 to Present
Vice President, Customer Operations & Success | SaaS & AI at OptimalPlus in November 2017 to June 2020
Multiple Executive Roles: Strategy, AI/ML, Product Marketing, Operations at Cisco in July 2005 to November 2017
Chief Operating Officer & Chief Financial Officer at Sheer Networks in January 2000 to July 2005
CPA | Department Manager at Goldshtein Sabo Tevet Accounting Firm in January 1997 to January 2000
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P&L Management & Financial Strategy
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Enterprise SaaS & Software Solutions
Post-Acquisition Integration
Customer & Partner Negotiations
Product Strategy & Management
AI & Machine Learning Product Management and Strategy
Go-to-Market (GTM) Strategy
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Data-Driven Decision Making & Analytics
Business Development & Competitive Strategy
AI & Machine Learning Solutions and Production Operations
AI and ML Solutions
AI & Machine Learning Operations
Scaling & Growth Execution
Enterprise & SaaS Business Strategy and Pricing Experties
Process Optimization & Operational Efficiency
Big Data and Analytics
P&L Management
Revenue Growth & Renewals
Customer Success Strategy
Cloud & SaaS Operations
Software Production Operations
Data-Driven Decision Making & AI Analytics
Enterprise & SMB GTM Strategy
P&L Management and Revenue Growth & Renewals
Go-to-Market (GTM) and Customer Success Strategy
Operational Scale, Efficiency and Process Optimization
Mergers & Acquisitions (M&A)
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Artificial Intelligence (AI)
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Discover more about NI (National Instruments)What is Sharon Shafran email address?
Email Sharon Shafran at [email protected] and [email protected]. This email is the most updated Sharon Shafran email found in 2026.
What is Sharon Shafran phone number?
Sharon Shafran phone number is +14084803354.
How to contact Sharon Shafran?
To contact Sharon Shafran send an email to [email protected] or [email protected]. If you want to call Sharon Shafran try calling on +14084803354. (updated on September 13, 2024)
What company does Sharon Shafran work for?
Sharon Shafran works for NI (National Instruments)
What is Sharon Shafran's role at NI (National Instruments)?
Sharon Shafran is VP, Customer Success, Operations & Renewals | AI/ML SaaS
What industry does Sharon Shafran work in?
Sharon Shafran works in the Appliances, Electrical, And Electronics Manufacturing industry.
Sharon Shafran Email Addresses
Sharon Shafran Phone Numbers
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