Sharon Sequeira
Senior Director - Client Operations at Teleperformance | Mumbai, Maharashtra, India
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Sharon Sequeira is a dynamic and results-oriented leader with over 20 years of extensive experience in the BPM/BPO industry, currently serving as the Senior Director of Client Operations at Teleperformance. In this pivotal role, Sharon specializes in delivering operational excellence and enhancing customer experience for high-profile clients in the hospitality and airline sectors. Her expertise in business process improvement and operations management has been instrumental in driving efficiencies across multiple sites in India, ensuring that client expectations are not only met but consistently exceeded.
Sharon is currently spearheading several key projects aimed at optimizing operational workflows and elevating service delivery standards. By leveraging her strong skills in team leadership and training delivery, she has cultivated a high-performing workforce that is adept at navigating the complexities of client operations. Her commitment to employee engagement and development fosters a culture of continuous improvement, which is essential in the fast-paced BPM/BPO landscape.
In addition to her hands-on leadership role, Sharon is pursuing a two-year MBA in applied finance and operations & supply chain from NMIMS, further enhancing her strategic acumen and operational insights. This academic endeavor complements her practical experience, allowing her to integrate innovative financial strategies with operational frameworks. As a passionate advocate for exceptional customer experience, Sharon continues to host events and workshops that promote best practices in communication and team management, solidifying her reputation as a thought leader in the industry. Through her unwavering dedication and expertise, Sharon Sequeira is not only shaping the future of client operations at Teleperformance but also setting new benchmarks for excellence in the BPM/BPO sector.
Senior Director - Client Operations at Teleperformance in March 2024 to Present
Director - Global Client Solutions at Teleperformance in December 2021 to March 2024
Director - Client Operations at Teleperformance in April 2016 to November 2021
Operations Manager at Teleperformance in April 2013 to March 2016
Assistant Manager at Teleperformance in September 2010 to March 2013
Team Leader, Operations at Teleperformance in April 2007 to August 2010
Team Coach, Quality at Teleperformance in April 2006 to March 2007
Team Coach, Training at Teleperformance in November 2004 to March 2006
Sr. Customer Service Executive at Teleperformance in December 2003 to October 2004
General Staff at Star Cruises in August 2002 to April 2003
Team Member at EFUNDS INTERNATIONAL LIMITED in January 2001 to April 2002
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Business Process Improvement
Operations Management
Sales Operations
Training Delivery
Quality Assurance
Operational Risk Management
Communication
Hosting Events
Team Leadership
Hospitality Management
Service Delivery
Training
Team Management
Outsourcing
Process Improvement
Employee Engagement
Management
Microsoft Excel
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Discover more about TeleperformanceWhat is Sharon Sequeira email address?
Email Sharon Sequeira at [email protected]. This email is the most updated Sharon Sequeira email found in 2026.
How to contact Sharon Sequeira?
To contact Sharon Sequeira send an email to [email protected].
What company does Sharon Sequeira work for?
Sharon Sequeira works for Teleperformance
What is Sharon Sequeira's role at Teleperformance?
Sharon Sequeira is Senior Director - Client Operations
What is Sharon Sequeira's Phone Number?
Sharon Sequeira's phone (**) *** *** 369
What industry does Sharon Sequeira work in?
Sharon Sequeira works in the Computers And Electronics Manufacturing industry.
Sharon Sequeira Email Addresses
Sharon Sequeira Phone Numbers
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