Sharon Grey
Professional development at Career Break | Seattle, Washington, United States
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Sharon Grey is a seasoned Technical Support Director with over a decade of experience in navigating the complexities of technical challenges while prioritizing customer satisfaction. Currently, she is enhancing her skill set by pursuing the Python Programming Certificate of Achievement and the Cloud Support Technician Certificate of Completion at Bellevue College, where she maintains an impressive GPA of 3.94. This commitment to professional development underscores her dedication to staying at the forefront of technological advancements and industry best practices.
In her current role, Sharon leads a dynamic team of technical account managers, where she leverages her expertise in software development and risk management to ensure seamless resolution of customer issues across diverse products and platforms. Her proficiency in SQL fundamentals and statistical analysis allows her to analyze data effectively, driving strategic decisions that enhance customer retention and satisfaction. Sharon's servant leadership style fosters a collaborative environment, empowering her team to excel in their roles and deliver exceptional service.
Key projects under her direction have included the implementation of advanced web analytics tools to optimize customer interactions and the development of training programs focused on coaching her team in emerging technologies. Sharon's ability to communicate complex technical concepts in an accessible manner has been instrumental in bridging the gap between technical teams and customers, ensuring that all stakeholders are aligned and informed. As she continues her educational journey, Sharon is poised to integrate her newfound knowledge into her role, further enhancing her contributions to the field of technical support and customer service excellence.
Professional development at Career Break in April 2024 to Present
Senior Director of Technical Support at Zeta Global in March 2023 to June 2023
Senior Director of Technical Support at OSG in March 2020 to March 2023
Director of Technical Support at OSG in September 2016 to March 2020
Senior Technical Support Manager at Mansell Group in January 2014 to September 2016
Technical Support Manager at Mansell Group in January 2010 to January 2014
Lead Technical Support Engineer at WhatCounts in January 2008 to January 2010
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Software Development Life Cycle (SDLC)
Visio
Microsoft Teams
Microsoft Visual Studio Code
Service-Level Agreements (SLA)
Support Management
Customer Escalation Management
Customer Success
Knowledge Management
Training
Change Management
Customer Satisfaction (CSAT)
Technical Support
SQL
Technical Writing
Problem Solving
JIRA
NumPy
Transact-SQL (T-SQL)
Microsoft SQL Server
Python (Programming Language)
Software Development
Programming
Object-Oriented Programming (OOP)
Facilitation
Conflict Resolution
Coaching & Mentoring
Servant Leadership
Information Technology
Cloud Computing
Operating Systems
Security
Agile Project Management
Kanban
Agile Methodologies
Scrum
Sprint Planning
Stakeholder Management
Ticketing Systems
Team Management
Risk Management
Product Lifecycle Management
Information Sharing
Growth Mindset
Grit
Project Planning
Project Initiation
Project Management
Team Leadership
Customer Satisfaction
Zendesk Customer Service Software
HTML
Troubleshooting
Leadership
Documentation
Communication
Analytical Skills
Enterprise Software
Software
Email Marketing
SaaS
Software as a Service (SaaS)
Coaching
Mentoring
E-commerce
Salesforce.com
CRM
Marketing Automation
Analytics
Web Analytics
Strategic Planning
Account Management
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Discover more about Career BreakWhat is Sharon Grey email address?
Email Sharon Grey at [email protected]. This email is the most updated Sharon Grey email found in 2026.
What is Sharon Grey phone number?
Sharon Grey phone number is +15104684994 and +14156974076.
How to contact Sharon Grey?
To contact Sharon Grey send an email to [email protected]. If you want to call Sharon Grey try calling on +15104684994 and +14156974076. (updated on October 30, 2024)
What company does Sharon Grey work for?
Sharon Grey works for Career Break
What is Sharon Grey's role at Career Break?
Sharon Grey is Professional development
What industry does Sharon Grey work in?
Sharon Grey works in the Advertising Services industry.
Sharon Grey Email Addresses
Sharon Grey Phone Numbers
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