Sharon Cheung

Sharon Cheung serves as the Director of Field Engineering Strategy & Scale at Databricks, where she plays a pivotal role in shaping the company’s approach to customer success and technical enablement. With a profound understanding of the complexities surrounding enterprise SaaS platform adoption, Sharon is dedicated to identifying and mitigating blockers that organizations face when integrating Databricks into their modern data architectures. Her expertise encompasses a broad spectrum of key skills, including building and scaling high-performing Customer Success teams and formulating strategies that drive significant business value through effective training and enablement.

In her current role, Sharon leads the development of global programs designed to ensure that customers can fully leverage the capabilities of Databricks. She provides thought leadership on implementation best practices, crafting comprehensive procedures and playbooks that empower field teams to deliver exceptional service and support. Her focus on operational metrics such as Net Revenue Retention (NRR), Gross Revenue Retention (GRR), and churn rates allows her to fine-tune strategies that enhance customer engagement and satisfaction.

Sharon's ability to navigate complex customer organizations is instrumental in formulating a successful land-and-expand motion, particularly with multi-million dollar portfolios. Her technical proficiency in SQL, Apache Spark, and big data analytics, combined with her experience in ETL processes, positions her as a key influencer in the industry. As she continues to drive innovation and excellence at Databricks, Sharon Cheung remains committed to empowering customers to realize the full potential of their data-driven initiatives.