Shann M
Principal Content Strategist, Vice President — Shield Design Team at U.S. Bank | Atlanta Metropolitan Area
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Shann M. is a dynamic Principal Content Strategist and Vice President at U.S. Bank, where she plays a pivotal role in shaping user experiences through the art of language and design. With a unique blend of UX design and digital storytelling expertise, Shann is dedicated to making software interactions feel more human and intuitive. Her current focus lies in the Shield Design Team, where she is leading the development of the zeroheight documentation for the Shield Design System “Commons.” This initiative is crucial for creating a cohesive community component resource across multiple digital platforms, including AEM, React, and iOS/Android.
In her role, Shann collaborates closely with UX designers to establish a definitive standard for finished components, encapsulated in a "Definition of Done" (DoD). This not only streamlines the design process but also enhances the overall user experience by ensuring consistency and quality across all touchpoints. Her passion for delving into UX and product research allows her to extract valuable user insights, which she skillfully channels into creating engaging content that resonates with users.
Shann's diverse skill set encompasses web application design, technical writing, and user-centered design, making her an invaluable asset to her team. By leveraging her expertise in copywriting and brand management, she crafts compelling narratives that elevate the digital experience. As she continues to innovate and push the boundaries of content strategy, Shann remains committed to fostering a user-centric approach that drives engagement and satisfaction across U.S. Bank's digital platforms.
Principal Content Strategist, Vice President — Shield Design Team at U.S. Bank in November 2022 to Present
Principal Content Strategist, Vice President — SDS Advocacy Team at U.S. Bank in April 2024 to Present
Sr. Product Content Strategist (role eliminated) at Calendly in January 2022 to November 2022
Sr. User Experience Writer at UKG (Ultimate Kronos Group) in January 2021 to January 2022
User Experience Writer at UKG (Ultimate Kronos Group) in August 2020 to January 2021
UX Writer - NU Brand Design Team at Ultimate Software in March 2018 to August 2020
Technical Writer - Learning Team at Ultimate Software in March 2017 to August 2018
Freelance Writer/WordPress Development at Upwork in June 2014 to August 2017
Client Researcher at Fieldwork, Inc. in March 2011 to August 2014
Web Development Consultant at AT&T in January 2009 to January 2010
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Web Application Design
Desktop Publishing
Customer Experience
Accessible Design
Style Guides
User Research
Ux writing
Experience Design
Trello
Confluence
Software Documentation
Strategic Planning
Ditto
User Experience (UX)
User Experience Design (UED)
Content Strategy
Copywriting
Graphic Design
Market Research
Brand Management
Copy Editing
SEO copywriting
Strategic Communications
Technical Writing
Project Management
Screenwriting
Writing
Website Development
Storyboarding
Brand Strategy
Agile & Waterfall Methodologies
UX Copywriting
Wireframing
User-centered Design
inVision
Microsoft Office
Adobe Creative Suite
Google Docs
JIRA
Lucidchart
Aha! Product Management
Prototyping
Slack
Customer Service
Team Leadership
Management
Leadership
Sketch
Abstract
Darwin Information Typing Architecture (DITA)
Oxygen XML Editor
Marketing Copy
Digital Sketching
Content Design
UX Research
Virtual Teams
Design Language Systems
Brand Design
Freehand Rendering
Squarespace
Figma (Software)
Ethnography
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Discover more about U.S. BankWhat is Shann M email address?
Email Shann M at [email protected]. This email is the most updated Shann M email found in 2026.
How to contact Shann M?
To contact Shann M send an email to [email protected].
What company does Shann M work for?
Shann M works for U.S. Bank
What is Shann M's role at U.S. Bank?
Shann M is Principal Content Strategist, Vice President — Shield Design Team
What is Shann M's Phone Number?
Shann M's phone (**) *** *** 242
What industry does Shann M work in?
Shann M works in the Financial Services industry.
Shann M Email Addresses
Shann M Phone Numbers
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