Sean Oreilly
Operations Manager at C3i | Boston, Massachusetts, United States
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Sean O'Reilly is a seasoned Operations Manager at C3i, a Telerx company, where he leverages over 20 years of experience in managing complex IT environments across the Northeast. In his current role, Sean is pivotal in delivering high-quality IT services to a premier client in the Greater Boston Area, ensuring that operations run smoothly and efficiently. His expertise in ITIL and service management allows him to establish robust cost-performance benchmarking systems that not only optimize operational efficiency but also enhance service delivery.
One of Sean's key projects involves streamlining systems to improve response times and overall service quality, which has resulted in maintaining above-average retention rates for technical support resources. By managing service level agreements (SLAs) meticulously, he ensures that the team meets and often exceeds client expectations, fostering long-term partnerships built on trust and reliability.
In addition to his operational responsibilities, Sean is dedicated to creating detailed documentation that serves as a valuable resource for training and onboarding new team members. His commitment to outsourcing and vendor management has also played a crucial role in enhancing the managed services offered by C3i, ensuring that all stakeholders are aligned and informed. With a strong foundation in system deployment and administration, Sean O'Reilly continues to be a driving force in the IT landscape, consistently pushing for innovation and excellence in service delivery.
Operations Manager at C3i in May 2014 to Present
Service Manager at Atos International in May 1998 to May 2014
Helpdesk Manager at Minet Settlement Services in May 1994 to September 1997
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Service Delivery
ITIL
Recruiting
Management
IT Outsourcing
Service Management
Leadership
CRM
IT Service Management
Incident Management
Sla
System Deployment
Outsourcing
Service Desk
Technical Support
Customer Satisfaction
Training
Help Desk Support
IT Management
Project Planning
Hardware
Vendor Management
Data Center
Managed Services
IT Operations
IT Strategy
Integration
Active Directory
Disaster Recovery
Servers
Troubleshooting
Citrix
Virtualization
Information Technology
VMware
HP
Security
Windows XP
Windows 7
VPN
System Administration
Microsoft Technologies
Windows Server
SLA
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Discover more about C3iWhat is Sean Oreilly email address?
Email Sean Oreilly at sean.o'[email protected]. This email is the most updated Sean Oreilly email found in 2026.
How to contact Sean Oreilly?
To contact Sean Oreilly send an email to sean.o'[email protected]. (updated on November 05, 2024)
What company does Sean Oreilly work for?
Sean Oreilly works for C3i
What is Sean Oreilly's role at C3i?
Sean Oreilly is Operations Manager
What is Sean Oreilly's Phone Number?
Sean Oreilly's phone (413) ***-*427
What industry does Sean Oreilly work in?
Sean Oreilly works in the Medical Practices industry.
Sean Oreilly Email Addresses
Sean Oreilly Phone Numbers
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