Scott Mcgrath
North America - Senior Region Director - Customer Service and Support - Hitachi Vantara at Hitachi Vantara | Atlanta, Georgia, United States
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Scott McGrath currently serves as the Senior Region Director of Customer Service and Support at Hitachi Vantara, where he leverages over 18 years of global enterprise experience to drive exceptional customer satisfaction and operational excellence. In his role, Scott leads a robust team of over 178 direct reports, including District Managers, Service Account Managers, and District Specialists, all focused on executing a strategic business plan aimed at expanding market share within the competitive data solutions industry across North America. His leadership is pivotal in overseeing a multi-million dollar P&L, ensuring that each district not only meets but exceeds performance benchmarks.
Scott’s entrepreneurial mindset and strong emotional intelligence allow him to quickly assess complex business environments, effectively minimizing escalations and fostering a culture of proactive problem-solving. His expertise in managed services and professional services enables him to define long-term strategic visions that align with customer needs and market trends. By integrating advanced IT service management practices, he enhances the technical support framework, ensuring that customers receive unparalleled service and support.
Key projects under Scott's direction include the implementation of innovative customer engagement strategies and the optimization of sales operations, which have significantly improved customer satisfaction ratings. His ability to analyze business performance metrics and adapt strategies accordingly has resulted in sustained growth and profitability for Hitachi Vantara. As a thought leader in the industry, Scott continues to champion best practices in customer service and support, positioning Hitachi Vantara as a trusted partner in the data solutions landscape.
North America - Senior Region Director - Customer Service and Support - Hitachi Vantara at Hitachi Vantara in January 2021 to Present
Regional Director of Services – Eastern & Central US (32 States) at Hitachi Vantara in January 2017 to January 2021
Senior Customer Support Manager -Central US at Hitachi Vantara in January 2013 to January 2017
Territory Manager - Financial & Retail Industries I Customer Support at NCR Corporation in January 1994 to January 2013
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Discover more about Hitachi VantaraWhat is Scott Mcgrath email address?
Email Scott Mcgrath at [email protected] and [email protected]. This email is the most updated Scott Mcgrath email found in 2026.
How to contact Scott Mcgrath?
To contact Scott Mcgrath send an email to [email protected] or [email protected].
What company does Scott Mcgrath work for?
Scott Mcgrath works for Hitachi Vantara
What is Scott Mcgrath's role at Hitachi Vantara?
Scott Mcgrath is North America - Senior Region Director - Customer Service and Support - Hitachi Vantara
What is Scott Mcgrath's Phone Number?
Scott Mcgrath's phone (404) ***-*264
What industry does Scott Mcgrath work in?
Scott Mcgrath works in the It Services And It Consulting industry.
Scott Mcgrath Email Addresses
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