Scott Hayman
Senior Service Desk Analyst at Insight | Columbus, Ohio Metropolitan Area
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Scott Hayman is a dedicated Senior Service Desk Analyst at Insight, where he plays a pivotal role in providing exceptional IT support during the critical overnight hours. With three years of experience in remotely resolving computer software issues, particularly within the Microsoft Office suite, Scott has honed his expertise in delivering effective solutions to a diverse clientele. His proficiency extends to user management systems, including Active Directory and Azure, as well as mobile device management, making him a versatile asset to the Insight team.
In his current role, Scott serves as a Tier I Help Desk Analyst, where he is responsible for managing incidents and requests from clients who rely on Insight's 24/7/365 Help Desk services. His ability to document, resolve, and escalate issues efficiently ensures that clients receive timely support, fostering a positive user experience. Scott's adeptness with various ticketing systems, including ServiceNow and BMC Remedy, allows him to streamline workflows and enhance service delivery.
Scott's technical skills encompass a range of platforms and tools, including Windows 10, Mac OS, and Remote Desktop solutions, which enable him to troubleshoot and resolve issues across different environments. His commitment to helping people and providing top-notch support is evident in every interaction, as he thrives on the challenge of solving complex problems and ensuring client satisfaction. As he continues to grow in his role, Scott remains focused on leveraging his technical expertise and passion for customer service to contribute to Insight's mission of delivering innovative IT solutions.
Senior Service Desk Analyst at Insight in January 2018 to Present
Temp at A-PLUS STAFFING, L.L.C. in January 2018 to January 2018
Software Technician at DecisionOne in August 2015 to September 2016
Equipment Mapper at Applied Performance Technologies in September 2014 to August 2015
Customer Service Agent at Teleperformance, USA in January 2014 to January 2014
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New Horizons Computer Learning Centers
DeVry University, N/A, Computer Science, July 2026
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Technical Support
Customer Service
Windows
Mac
iOS
Microsoft Excel
DOS
Ubuntu
Microsoft Word
Windows 10
OS X
Windows 7
Java
Internet Explorer
Chrome
C#
PHP
MySQL
HTML
SQL
Active Directory
Hardware
Salesforce.com
Microsoft Office
Software
Remote Desktop
ServiceNow
ServiceNow Administration
Service Desk Express
Service Desk
BMC Remedy Ticketing System
TargetProcess
SysAid
Microsoft Outlook
Bomgar
Zoho
Apple Products
Apple Software
A++
Jabber
Cisco Call Manager
Window
Office 365
Office 365 Administration
Google Workspace
Multi-factor Authentication
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Discover more about InsightWhat is Scott Hayman email address?
Email Scott Hayman at [email protected]. This email is the most updated Scott Hayman's email found in 2026.
How to contact Scott Hayman?
To contact Scott Hayman send an email to [email protected].
What company does Scott Hayman work for?
Scott Hayman works for Insight
What is Scott Hayman's role at Insight?
Scott Hayman is Senior Service Desk Analyst
What is Scott Hayman's Phone Number?
Scott Hayman's phone (216) ***-*289
What industry does Scott Hayman work in?
Scott Hayman works in the Information Technology and Services industry.
Scott Hayman Email Addresses
Scott Hayman Phone Numbers
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