Scott Butcher
Chief Operating Officer at RealTime eClinical Solutions | San Antonio, Texas, United States
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Scott Butcher, as the Chief Operating Officer at RealTime-CTMS Software Solutions, brings over 25 years of rich experience in Operations, Workforce Management, and Client Services to the forefront of the clinical research industry. His leadership is characterized by a deep commitment to enhancing the efficiency and effectiveness of clinical trials, ensuring that research sites are equipped with the best tools available. Under his guidance, RealTime’s Site Operations Management System (SOMS) has emerged as a transformative solution, empowering research sites with a powerful suite of capabilities designed to streamline operations and improve patient engagement.
Scott’s expertise in Operations Management and Vendor Management is pivotal in driving strategic initiatives that enhance service delivery and optimize resource allocation. His passion for client services is evident in his approach to building strong partnerships and fostering a culture of excellence within his team. By prioritizing world-class customer experiences, Scott ensures that every interaction reflects the company's core belief: without customers, we are nothing. His servant leadership style not only motivates his team but also cultivates an environment where innovation thrives.
Key projects under Scott's leadership include the implementation of advanced telephony systems and Interactive Voice Response (IVR) solutions that enhance communication efficiency and improve patient recruitment efforts. His skills in capacity planning and service level agreement (SLA) management further ensure that RealTime-CTMS consistently meets and exceeds client expectations. As Scott continues to drive operational excellence, he remains dedicated to the mission of transforming the clinical research landscape, one site at a time.
Chief Operating Officer at RealTime eClinical Solutions in June 2021 to Present
Vice President of Business Operations at RealTime eClinical Solutions in June 2019 to June 2021
Site Manager at General Motors in January 2019 to June 2019
Enterprise Performance Leader at General Motors in March 2016 to December 2018
Quality Manager at General Motors in August 2013 to February 2016
Site Manager at IBM in January 2006 to July 2013
Director of Workforce Management at Sitel in June 2003 to January 2006
Operations Manager at Sitel in May 2001 to June 2003
Team Manager at SITEL in January 1999 to January 2001
Operations Manager at Time Warner Cable in January 1996 to January 1999
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Workforce Management
Call Center
Customer Relations
Customer Service
Client Services
IVR
ACD
BPO
Outsourcing
Call Routing
Customer Satisfaction
Customer Experience
Operations Management
Vendor Management
COPC
Process Improvement
Performance Management
Telephony
Inbound
Vendor Relations
Outbound
Forecasting
Change Management
Analytics
Team Building
Coaching
Quality Assurance
People Management
Account Management
Telemarketing
Six Sigma
Capacity Planning
Service Delivery
Contact Centre
SLA
Quality Management
Team Leadership
Team Management
Hiring
Budgeting
Problem Solving
Telecommunications
Employee Engagement
CTI
Program Management
Contact Centers
Call Centers
Management
CRM
Business Process
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Discover more about RealTime eClinical SolutionsWhat is Scott Butcher email address?
Email Scott Butcher at [email protected] and [email protected]. This email is the most updated Scott Butcher email found in 2026.
What is Scott Butcher phone number?
Scott Butcher phone number is +16173123608 and +16024466147.
How to contact Scott Butcher?
To contact Scott Butcher send an email to [email protected] or [email protected]. If you want to call Scott Butcher try calling on +16173123608 and +16024466147. (updated on October 23, 2024)
What company does Scott Butcher work for?
Scott Butcher works for RealTime eClinical Solutions
What is Scott Butcher's role at RealTime eClinical Solutions?
Scott Butcher is Chief Operating Officer
What industry does Scott Butcher work in?
Scott Butcher works in the Software Development industry.
Scott Butcher Email Addresses
Scott Butcher Phone Numbers
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