Scott B
Director of Contact Center / Patient Services at Bosley | Miami-Fort Lauderdale Area
Engage
candidates 10x faster
Enjoy unlimited access and discover candidates outside of LinkedIn
Trusted by 1.4M users from 76% of Fortune 500 companies
The most accurate data ever
CCPA Compliant
GDPR Compliant
150M
Personal Emails
200M
Work Emails
100M
Direct Dials
250M
Professional Profiles
40M
Company Profiles
Find anyone, anywhere
with ContactOut
today
Making remote or global hires?
Connecting
with key decision-makers? We can help.
- 40 emails / month
- 3 phone numbers / month
- Works on standard LinkedIn only
-
Work emails, personal emails,
mobile numbers
No credit card required
Scott B. serves as the Director of Patient Services at Bosley, where he plays a pivotal role in enhancing the patient experience through strategic leadership and operational excellence. With a keen focus on integrating efficiencies within the patient service group, Scott directs both domestic and international contact center activities, ensuring that they align with the company's overarching goals. His expertise in competitive analysis and strategic planning enables him to set a clear direction for the team, driving results that are supported by extensive data analysis.
In his current role, Scott is responsible for maintaining compliance with contractual, regulatory, and corporate requirements, which is critical in the healthcare industry. His adeptness in budget oversight and contract negotiation ensures that resources are allocated effectively, maximizing both patient satisfaction and operational performance. Scott's proficiency in tools such as Microsoft Excel and Zendesk enhances his ability to analyze data and streamline processes, fostering a culture of continuous improvement within the organization.
Moreover, Scott is deeply committed to employee development and succession planning, recognizing that a well-trained team is essential for delivering exceptional patient services. By leveraging his skills in call center administration and business administration, he cultivates an environment where team members can thrive and contribute to the company's success. Through his strategic vision and hands-on leadership, Scott B. is not only driving operational efficiencies but also shaping the future of patient services at Bosley, ensuring that the organization remains a leader in the industry.
Director of Contact Center / Patient Services at Bosley in March 2020 to Present
Director of Contact Center Operations at Advantage Solutions: Sales, Marketing, Technology in May 2016 to March 2020
Assistant GM / Contact Center Manager at Opoli in October 2014 to April 2016
See more
See less
Contact Center Management
Key Performance Indicators
Chat
Team Management
Contact Centers
Customer Experience
Call Centers
Account Management
Customer Satisfaction
Operations Management
Market Research
Research
Marketing
Income Statement
Recruiting
Analytics
Competitive Analysis
Strategic Planning
Analytical Skills
Business Analysis
sales
Microsoft Office
PowerPoint
Microsoft Excel
Leadership
Contract Negotiation
Customer Service
Management
Training
Employee Training
Process Improvement
Marketing Research
IVR
ACD
Nuxiba
Centerware
ShiftPlanning
AliveChat
Basecamp
CX
Cisco Call Manager
Zendesk
Managing Offshore Teams
Support Center
Call Center Administration
Business Administration
Cisco Systems Products
zendesk
Team Leadership
Team Building
Customer Relationship Management (CRM)
See more
See less
Discover more about BosleyWhat is Scott B email address?
Email Scott B at [email protected]. This email is the most updated Scott B email found in 2026.
What is Scott B phone number?
Scott B phone number is +13109221665 and +18014588000.
How to contact Scott B?
To contact Scott B send an email to [email protected]. If you want to call Scott B try calling on +13109221665 and +18014588000. (updated on November 04, 2024)
What company does Scott B work for?
Scott B works for Bosley
What is Scott B's role at Bosley?
Scott B is Director of Contact Center / Patient Services
What industry does Scott B work in?
Scott B works in the Hospitals And Health Care industry.
Scott B Email Addresses
Scott B Phone Numbers
looking for?
Find personal and work emails for over 250M professionals.
People like Scott B
Executive Vice President at Skyline Restoration Inc.
Acting IT Director at City of Oakland Park
Director, Partnership Operations at Stand Together Foundation
Security Software Engineer at Yubico
Vice President / Senior Director, PDS Projects at JLL
Software Development Manager at Amazon Web Services (AWS)
Global Category Manager-Womens Active Footwear at Vans, a VF Company
Enterprise Customer Success Manager at Sendoso
Senior Geotechnical Engineer at Mueser Rutledge Consulting Engineers
Steam Cycle Systems SME at Solenis
President at Contract Mover Services LLC
Chief Sales and Marketing Officer at PGL
General Manager at MaxTech Systems
Director Customer Service at FIS - Fidelity Information Services
Associate Product Manager at Disney Parks, Experiences and Products
Executive Director, Sourcing & Procurement at Neurocrine Biosciences
Director Of Education at Temple Israel
Director of Client Success at VisitPay
Staff Pharmacist at CVS Pharmacy Inside Target
Account Executive, Key Accounts at Berry Global, Inc.
Show more
Show less