Sarah O
Operations Manager at Tallen | Katy, Texas, United States
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As the Operations Manager at Tallen, Sarah O. leverages over 13 years of extensive experience in customer service management and sales to drive operational excellence and enhance team performance. In her current role, she is responsible for assigning and monitoring workloads for her direct reports, ensuring that each team member is effectively engaged in transactional tasks that align with the company's strategic goals. Sarah's exceptional personnel skills enable her to cultivate a collaborative environment, fostering talent development that meets both current and future operational needs.
One of Sarah's key projects involves the development of robust operations systems that streamline product handling and optimize equipment utilization. By evaluating existing policies and procedures, she has successfully implemented processes for inventory management and product receipt, significantly improving efficiency and reducing operational bottlenecks. Her strategic thinking and expertise in mortgage servicing have also been instrumental in refining customer experience initiatives within the contact center operations, ensuring that clients receive timely and effective support.
Sarah's commitment to quality assurance and training has resulted in the establishment of a high-performing team that consistently meets and exceeds performance metrics. Her ability to manage complaints effectively and enhance customer satisfaction has not only strengthened client relationships but has also positioned Tallen as a leader in the industry. With a focus on continuous improvement and operational excellence, Sarah O. remains dedicated to driving success for her team and the organization as a whole.
Operations Manager at Tallen in October 2022 to Present
Customer Service Manager at Shellpoint Mortgage Servicing in January 2020 to September 2022
Customer Service Supervisor at Shellpoint Mortgage Servicing in May 2019 to January 2020
Restaurant Manager at Pappas Restaurants, Inc. in June 2008 to October 2018
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Staff Development
Operations Management
Strategic Planning
Sales Operations
Escalation
Sales & Marketing
Microsoft Office
Communication
People Management
Conflict Management
Public Relations
Business Insights
Customer Service
Customer Service Management
Quality Control
Customer Service Operations
Project Management
Sales
Reporting & Analysis
Leadership
Training
Training & Development
Loan Servicing
Quality Assurance
Sales Management
Salesforce.com
Avaya CMS
Customer Experience
Customer Contact
Contact Centers
Customer Experience Management
Complaint Management
Contact Center Operations
Customer Relationship Management (CRM)
Customer Engagement
Leadership Development
Team Management
Team Building
Team Motivation
Contact Center Management
Mortgage Servicing
Presentation Skills
Employee Training
Employee Learning & Development
Team Leadership
Relationship Building
Strategic Thinking
Microsoft PowerPoint
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Discover more about TallenWhat is Sarah O email address?
Email Sarah O at [email protected]. This email is the most updated Sarah O email found in 2026.
How to contact Sarah O?
To contact Sarah O send an email to [email protected]. (updated on November 04, 2024)
What company does Sarah O work for?
Sarah O works for Tallen
What is Sarah O's role at Tallen?
Sarah O is Operations Manager
What is Sarah O's Phone Number?
Sarah O's phone (214) ***-*264
What industry does Sarah O work in?
Sarah O works in the Events Services industry.
Sarah O Email Addresses
Sarah O Phone Numbers
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