Sarah Jackson-Butler
IT Director, ServiceNow Product Management at KPMG US | Mineola, Texas, United States
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Sarah Jackson-Butler is a dynamic Product Manager at KPMG US, specializing in ServiceNow Custom Business Applications, IT Service Management (ITSM), IT Operations Management (ITOM), and Service Portfolio Management (SPM). With a robust background in Lean methodologies, Sarah is dedicated to driving transformative initiatives that enhance operational efficiency and deliver substantial value to clients. Her hands-on leadership style fosters collaboration among cross-functional teams, enabling them to navigate the complexities of IT service delivery and product development.
At KPMG, Sarah has played a pivotal role in several key projects that have generated over $10 million in permanent annualized savings. By leveraging her expertise in the Common Service Data Model (CSDM) framework, she has successfully implemented standardized processes that streamline operations and reduce non-value-added costs. Her proficiency in Technology Business Management (TBM) has been instrumental in identifying inefficiencies and optimizing resource allocation, ensuring that every dollar spent contributes to strategic objectives.
Sarah’s skill set encompasses a wide range of competencies, including business reviews, demand management, product road mapping, and software project management. As a certified Lean practitioner, she is committed to mentoring her teams, instilling a culture of continuous improvement, and fostering innovation within the organization. Her deep understanding of ITIL principles further enhances her ability to deliver exceptional service delivery and integration solutions. With a passion for transforming IT landscapes, Sarah Jackson-Butler continues to be a driving force behind KPMG’s commitment to excellence in service management and product innovation.
IT Director, ServiceNow Product Management at KPMG US in April 2022 to Present
Sr. Global Director: Service Management, TBM, EPMO, ServiceNow Platform at Brink’s Inc in August 2018 to April 2022
IT Director, ServiceNow Platform & Service Management at Baylor Scott & White Health in November 2016 to July 2018
ServiceNow CSI Governance Lead at Southwest Airlines in August 2015 to November 2016
Sr. Project Manager- Contract at American Heart Association | American Stroke Association in June 2014 to August 2015
Practice Director, Service Delivery Office- Contract at Sparkhound in May 2013 to December 2013
Sr. IT Project Manager- Contract at Dr Pepper Snapple Group in January 2013 to May 2013
AVP/Director Customer Operations at Concentra in February 2012 to December 2012
IT Program Manager at Concentra in February 2010 to June 2011
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Customer Liaison Skills
Critical Thinking
Presentations
Implementation Plans
Client Relations
Healthcare
Program Delivery Management
Business Transformation
Creative Problem Solving
Strategic Initiatives
Business Leadership
Customer Satisfaction
IT Transformation
Build Strong Relationships
Active Listening
Problem Solving
Operational Efficiency
Product Operations
Business Reviews
Analytics
IT Business Analysis
IT Operations
Business Process Design
Project Portfolio Management
Demand Management
Technical Product Management
IT Project & Program Management
PMO Development
Service Delivery Management
Project Delivery
Product Management
Continuous Improvement
Stakeholder Engagement
Product Vision
Communication
Key Performance Indicators
Product Road Mapping
Voice of the Customer
Business Case Preparation
Mentoring
Product Lifecycle Management
Director level
Team Alignment
ServiceNow
IT Service Management
Team Leadership
Information Technology
Business Process
ITIL
IT Management
Certified Lean
IT Strategy
Integration
Process Improvement
Service Delivery
Agile Methodologies
Program Management
Project Management
Business Analysis
Troubleshooting
Requirements Analysis
Business Process Improvement
Business Requirements
PMO
Requirements Gathering
Business Intelligence
Analysis
Training
Software Project Management
Enterprise Architecture
Certified Green Belt
Software Development
DevOps
MS Project
Change Management
Cross-functional Team Leadership
Data Analysis
Customer Experience
Project Management Office (PMO)
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Discover more about KPMG USWhat is Sarah Jackson-Butler email address?
Email Sarah Jackson-Butler at [email protected]. This email is the most updated Sarah Jackson-Butler email found in 2026.
How to contact Sarah Jackson-Butler?
To contact Sarah Jackson-Butler send an email to [email protected]. (updated on October 29, 2024)
What company does Sarah Jackson-Butler work for?
Sarah Jackson-Butler works for KPMG US
What is Sarah Jackson-Butler's role at KPMG US?
Sarah Jackson-Butler is IT Director, ServiceNow Product Management
What is Sarah Jackson-Butler's Phone Number?
Sarah Jackson-Butler's phone (214) ***-*159
Sarah Jackson-Butler Email Addresses
Sarah Jackson-Butler Phone Numbers
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