• Salesforce.com Business Analyst with specific skills in Integration. • Senior Pre-sales Consultant for the IBM (Tivoli) branded set of Systems Management products - configuration specialist for the mainframe and Distributed platforms in North America. • Sales and Technical SME for a startup Oakland California • Senior Product Manager in the CRM field at Siebel Systems, provided support and technical assistance to customers and product groups across the enterprise • Staff Engineer at Siebel Systems working on SWAT Engagements for CRM related engagements • Senior Sales Consultant at KPMG Consulting in New York. Consulted for Financial and Telecom's sectors across North America. • Senior Consultant at IBM, Hursley Park, Winchester for transaction processing systems and web-based solution delivery. Speciality: • Salesforce.com Certified Administrator Business Analyst • e-Commerce and Web Based technical specialist • Skilled in Service Desk/Service Delivery ITIL and Systems Management. • Management across different industries and technologies

Salesforce Business Analyst @ Salesforce Business Analyst Onshore and Offshore support for Requirements, QA, BAT, UAT Requirements gathering thru workshops and managing/tracking the backlog Running workshops and Gap Analysis SFDC Administration on data loads and data management Service Cloud and Community Cloud From September 2015 to Present (4 months) London, United KingdomCEO and Director @ CEO and Director of Bay Area Consulting Ltd Software Solutions across Pharmaceutical and Retail Sectors encompassing Business Intelligence, CRM, Sales Consulting, Product Management and Development of strategic e-Commerce solutions. From October 2009 to Present (6 years 3 months) Business Analyst and QA Lead @ Business Analyst with test management and UAT Support, Project involves providing a web-based solution for a Pensions and Fund Management application migrating from an Office solution. Development of user stories, tasks, scripts and managing the backlog of stories and Epics Client is KPMG From November 2013 to April 2015 (1 year 6 months) London, United KingdomSalesforce Business Analyst @ A Salesforce Business Analyst working on a complex integration project utilising Middleware Technologies (CastIron), Invoicing (Sage) and Billing applications, EDI, BigMachines and Salesforce CRM. Day to Day responsibilities include workshops, gap analysis, UAT, Defect Management, Business Support and Go-Live Support • Project business lead analyst for upgrading an existing Salesforce implementation • Managed the requirements gap matrix by interviewing technical architects • Account and Contact management into Salesforce • Mapped as-is to the to-be processes via workshops, interviews and emails • Worked with a third party vendor in Germany to understand and build the back-office business processes using SAGE. • Developed new workflows for the hardware ordering system via workshops • New requirements gathered in conjunction with the Supply Chain and Order Processing teams • Ran daily meetings for the Supply chain team for issues logged on order processing. • Single point of contact with the third party development team to track and manage issues • Worked with the EMEA, North America and Australia product managers on understanding new requirements, writing the requirements and obtaining sign-offs for each requirements • Imported data into Salesforce using Data Loader during UAT and go-live weekend. • Supported the business in the execution of E2E testing in Webshop and Salesforce. • Managed UAT defects for the business as UAT triage manager • Ran UAT sessions with the program team – setting up scenarios, environments, scripts • Worked with the Data Migration Development and Business Teams to develop new DM requirements for loading new data into Salesforce • Processed data into Salesforce for Accounts, Contacts, Opportunities, Line Items and Orders From March 2013 to October 2013 (8 months) Business Analyst @ Business Analyst with Test Manager support managing a team in the Functional, Performance and the UAT silos. Project management of the team from inception to production roll-out. Managing and covering Siebel CRM, backend legacy applications, Interfaces, Data Loads, Regression, OBI and Reporting. Applications include Oracle, Microsoft SQL and Test Management Tools. Other Duties included: • To support Programme representatives in assuring that the Service Providers’ Testing regimes fully support the business objectives and requirements, including timeliness and quality; • To detect and help resolve Testing related issues or risks as early as possible in the Test Lifecycle to help to achieve critical milestones and quality gates • To manage large, complex business led Test campaigns including User Acceptance Testing, and Performance Testing. • Lead the work to plan, coordinated and managed the business side commitments to undertake and support all phases of the assigned projects and/or programmes. • Lead the work to plan, coordinate and manage the effective collaboration and liaison with the Technical Assurance and Service Transition teams, and other technical and business stakeholders. •Developed the Test Team into Subject Matter Experts across the project. From November 2012 to March 2013 (5 months) London, United KingdomCRM Analyst @ Salesforce.com CRM Analyst for a set of projects across different business units encompassing business analysis, test management, analysis, IT and BU UAT Support. Integration to legacy back-end systems using Oracle Fusion Middleware and Talend. Supported teams in the UK, USA and Australia. Worked directly with the North American business units to provide technical support, training and offshore assignment. From October 2010 to November 2012 (2 years 2 months) Analyst @ Analyst at Asos for an e-commerce platform. From June 2010 to October 2010 (5 months) London, United KingdomTest Manager/Business Analyst @ A reporting solution was developed for the Retail Stores using an Open Source Business Intelligence Solution. Responsibilities included: • Developing business user stories and managed the non-functional requirements • Helped support workshops and training sessions during the UAT cycle • Managed to map ‘as-is’ manual processes into ‘to-be’ processes for the BI solution • Used Agile as the main process for developing user stories • Managed the backlog into defined sprint cycles of the user stories • Managed the Test Team for splitting work, objectives, and performance evaluations • Go-live program management across different business units • Resource and Line Management of test teams in the UK and India • Developed SIT, UAT, and OAT Test Strategies • Managed and created test plans, daily defect management • Managed data migration and regression testing • Managed and led the Load and Performance functional testing for the BI Dashboard • Ran workshops with the business and key stakeholders • Managed a team of off-shore testers for the functional testing of the application • Planned the non-functional execution including the scenarios, environments • Monitored both functional and non-functional aspects with the Project Manager From February 2010 to June 2010 (5 months) CRM SME @ CRM Test Manager with Siebel SME supporting a new data warehouse solution using bespoke applications, SAP, Siebel cRM (ePharma) and Business Intelligence Tools. • To support the programme representatives in assuring that the Off-shore Testing regimes fully support the business objectives and requirements, including timeliness and quality; • To detect and help resolve Testing related issues or risks as early as possible in the Test Lifecycle to help to achieve critical milestones and quality gates • Daily briefings on the state of the project to the US Stakeholders • Ensured my Test Team provided cross-functional support to make most effective use of existing resources and processes. • Lead the work to plan, coordinate and manage the effective collaboration and liaison with the Technical Assurance and Service Transition teams, and other technical and business stakeholders. • Managed the User Acceptance phases of the programme; working with business representatives to plan, design and manage the tests. Created and developed workshops and training • Ensure the maintenance of good practice expertise in appropriate techniques within the team and that service levels and standards are set, monitored and achieved. • Managed onsite and offshore resources as well as career objectives From September 2009 to February 2010 (6 months) Manager, SME, Business Analyst @ Manager, SME, Business Analyst for an eCommerce set of platforms. Off-shore assignment and management and training and support for the Bangalore teams. In-house support and management across a range of eCommerce applications. Responsibilities included: • To detect and help resolve Testing related issues or risks as early as possible in the Test Lifecycle to help to achieve critical milestones and quality gates • Running daily defect management meetings with onshore and offshore teams • Ran the UAT processes, workshops, training and development of functional requirements • Stakeholder management and offshore support From April 2007 to August 2009 (2 years 5 months) Business Analyst, Manager and Sales Consultant @ Pre-Sales Consultant focusing on strategic selling of the IBM Tivoli Branded products for the Application Systems Management portfolio. Product Manager and Business Analyst for Siebel and Salesforce CRM for cloud based solution offerings, focused on delivery of requirements, product management and sales. From August 2005 to February 2007 (1 year 7 months) Business Analyst, Pre-Sales Consultant @ • Pre-Sales consultant for IBM’s Tivoli products. • Marketed the CAM portfolio product set • Managed business relationships across the USA, Asia and Europe • CRM Consultant for the SalesForce and Siebel business portfolios • Managed and executed IT UAT, OAT and go live support for major clients. • Led a team of ten people and managed their careers within Cyanea and IBM. • Setup PDP’s, objectives and continuous monitoring of each team member • Aligned team’s objectives with the company’s overall strategy. From May 2003 to August 2005 (2 years 4 months) Product Manager, Staff Engineer @ Developed and helped provide CRM Solutions as a Product Manager, Staff Engineer, Sales Support for all CRM applications. Worked with all teams across the enterprise. Responsibilities included: • Product Manager for a set of Siebel Server CRM applications and Analytics • Pre-Sales support for the finance sector • Technical support provided to all Siebel customers • Developed objectives and training strategies, setup career goals for the team. From October 2000 to May 2003 (2 years 8 months) Senior Manager/Consultant @ Senior Technical Consultant working in North America for all industries and sectors. • Programme delivery management for solutions and services. • Managed a team - including PDPs and career planning. • Developed a set of processes and programs for Financial clients for SEC Compliance rules • Developed a set of training guidelines and project processes for Telco clients. From April 1998 to October 2000 (2 years 7 months) Strategy Consultant @ • Managed a small team of contractors during the migration and merger of different IT systems between Lloyds Bank and TSB From August 1997 to April 1998 (9 months) London, United KingdomBusiness Analyst, Pre-Sales Consultant @ • Mainframe Systems Management Consultant, Sales Staffer across a set of Systems Management Products on and around the IBM Mainframe platform, encompassing CICS, DB2, WebSphere, TPNS, AIX and PC based servers. • Business Analyst for a set of web-based applications and sales consultant for PeopleSoft HRMS applications. • Roles included product specialist, test manager • Career development for new graduates into IBM • Mentoring, Support, Performance and PDP Planning for new hires • Business relationship manager with IBM’s vendors on mainframe systems From September 1988 to July 1997 (8 years 11 months)

Information Technology, Computer Science, Electronics @ Sheffield Hallam University From 1984 to 1988 Sanjay Sood is skilled in: Systems Management, Enterprise Software, Business Intelligence, Integration, ITIL, CRM, Product Management, Start-ups, Salesforce.com, Strategy, E-commerce, Cloud Computing, Solution Architecture, Enterprise Architecture, Business Process