Sandy Rapp
Director Global Business Operations - Enablement at CA Technologies | Tampa, Florida, United States
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Sandy Rapp is a dynamic leader in the realm of IT enterprise software, currently serving as the Director of Global Business Operations - Enablement at CA Technologies. With a robust 15-year career that spans customer service, contact center operations, project management, and sales, Sandy has honed a unique skill set that positions her as a pivotal figure in driving operational excellence and sales enablement across the organization. At CA Technologies, she leads a highly skilled global management team, including project management professionals, to enhance the efficiency and effectiveness of the Global Service Center Business Operations.
Sandy’s role encompasses the management of CA's Global Service Center operations, with a cultural focus that supports service centers located in diverse regions such as Islandia, NY; Tampa, FL; Sao Paulo, Brazil; Barcelona, Spain; the United Kingdom; Sydney, Australia; Japan; and Hyderabad, India. Her leadership is characterized by an empowering approach that fosters collaboration and innovation among her teams. Sandy is passionate about mentoring and developing talent, ensuring that her team members are not only equipped with the necessary skills but also inspired to excel in their roles.
Key projects under Sandy’s direction include the integration of Sales Operations and Account Management strategies, enhancing customer satisfaction and experience through creative problem-solving initiatives. Additionally, she oversees the SharePoint Design and Global Communications teams, ensuring seamless communication and collaboration across all service centers. With her outstanding interpersonal skills and persuasive communication abilities, Sandy is committed to driving a culture of excellence and continuous improvement, making her an invaluable asset to CA Technologies and its global operations.
Director Global Business Operations - Enablement at CA Technologies in April 2012 to Present
Director of Customer Experience at CA Technologies in April 2008 to April 2012
Sr. Manager, Global Service Center - No & So America at CA Technologies in January 2006 to March 2008
Inside Telesales at Computer Associates (CA) in February 2004 to January 2006
Customer Advocate at Computer Associates (CA) in June 1998 to February 2004
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Enterprise Software
Salesforce.com
Business Analysis
Sales Operations
Management
Account Management
Channel
Strategy
Leadership
Business Process
Lead Generation
Process Improvement
Selling
SaaS
Cloud Computing
Program Management
Call Centers
Customer Service
Creative Problem Solving
Customer Satisfaction
Operations Management
Sales
Professional Services
Solution Selling
Customer Experience
CRM
Forecasting
Strategic Planning
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Discover more about CA TechnologiesWhat is Sandy Rapp email address?
Email Sandy Rapp at [email protected] and [email protected]. This email is the most updated Sandy Rapp email found in 2026.
What is Sandy Rapp phone number?
Sandy Rapp phone number is +19194595221.
How to contact Sandy Rapp?
To contact Sandy Rapp send an email to [email protected] or [email protected]. If you want to call Sandy Rapp try calling on +19194595221. (updated on October 29, 2024)
What company does Sandy Rapp work for?
Sandy Rapp works for CA Technologies
What is Sandy Rapp's role at CA Technologies?
Sandy Rapp is Director Global Business Operations - Enablement
What industry does Sandy Rapp work in?
Sandy Rapp works in the It Services And It Consulting industry.
Sandy Rapp Email Addresses
Sandy Rapp Phone Numbers
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