Sam Makori
Information Technology Service Desk Manager at CINQCARE | Silver Spring, Maryland, United States
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Sam Makori is a seasoned professional with an impressive 26 years of customer service experience, including 22 years in the IT industry and 4 years in the airlines sector. Currently serving as the Information Technology Service Desk Manager at CINQCARE, Sam is at the forefront of building a new IT Service Desk that aims to establish a Service Desk Center of Excellence (SD CoE). His extensive background in management and leadership—spanning 14 years—enables him to effectively oversee IT customer support operations, ensuring that the organization meets and exceeds its service delivery goals.
In his role, Sam is not only focused on operational excellence but also on fostering a culture of collaboration and innovation. He is dedicated to bringing a breath of fresh air to the IT landscape by seamlessly integrating technology with a people-centric approach. His expertise in relationship management shines through as he leads by example, cultivating strong connections with both his team and stakeholders. This approach not only enhances customer satisfaction but also drives business process improvement initiatives that are crucial for the organization's growth.
Sam's technical acumen, honed over 8 years as a Technical Support Engineer in a Tier 1 and Tier 2 environment, allows him to troubleshoot complex computer hardware and software issues effectively. His skills in project management, business analysis, and team building are instrumental in executing key projects that enhance service delivery and operational efficiency. As a leader, he is committed to continuous improvement and networking, ensuring that CINQCARE remains at the cutting edge of IT service management. With a focus on customer-centric solutions, Sam Makori is poised to make a significant impact in the IT service desk domain.
Information Technology Service Desk Manager at CINQCARE in October 2023 to Present
Technical Director at UAC International Inc in October 2022 to September 2023
Information Technology Project Manager at Department of Treasury (Contractor) in June 2020 to September 2022
Vice President Information Technology Operations at Vivos Corporation in July 2018 to June 2020
Division Manager - IT Customer Support Operations at WSSC (Washington Suburban Sanitary Commission) in September 2017 to June 2018
Project Lead & IT Service Desk Manager at Prince George's County Office of Information Technology in July 2016 to September 2017
IT Service Desk Project Lead/Manager at Discovery Communications in April 2008 to January 2016
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Business Relationship Management
Customer Satisfaction
Communication
Project Management
Customer Service Management
Service Delivery
Team Management
Problem Solving
IT Customer Support Management
IT Project & Program Management
Cross-functional Team Leadership
Business Analysis
Vendor Management
Public Relations
Business Strategy
Marketing
Business Process Improvement
Team Leadership
Customer Service
Management
Team Building
Leadership
Networking
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Discover more about CINQCAREWhat is Sam Makori email address?
Email Sam Makori at [email protected] and [email protected]. This email is the most updated Sam Makori email found in 2026.
What is Sam Makori phone number?
Sam Makori phone number is +12408329234 and +13014454665.
How to contact Sam Makori?
To contact Sam Makori send an email to [email protected] or [email protected]. If you want to call Sam Makori try calling on +12408329234 and +13014454665. (updated on September 13, 2024)
What company does Sam Makori work for?
Sam Makori works for CINQCARE
What is Sam Makori's role at CINQCARE?
Sam Makori is Information Technology Service Desk Manager
What industry does Sam Makori work in?
Sam Makori works in the Philanthropic Fundraising Services industry.
Sam Makori Email Addresses
Sam Makori Phone Numbers
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