Sam Jallad
Operations Manager at General Dynamics Information Technology | Elkridge, Maryland, United States
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Sam Jallad serves as the Operations Manager at General Dynamics Information Technology, where he has been instrumental since October 2012 in leading the service delivery team for the Maryland State Highways Administration and the Coordinated Highways Action Response Team (CHART). In this role, Sam adeptly manages a virtual environment, ensuring that service levels and operational objectives are consistently met. His expertise in IT Service Management and ITIL Intermediate principles allows him to implement core business processes that not only enhance operational efficiency but also significantly improve customer satisfaction.
Sam's strategic approach to operations management includes the creation and implementation of process improvements across multiple teams, which has proven vital in aligning service delivery with customer requirements. He skillfully navigates the complexities of budget management and human resources, ensuring that his team is equipped to meet the dynamic needs of the Maryland State Highways Administration. His proficiency in project portfolio management and database design, particularly with tools like Microsoft SQL Server and SharePoint, enables him to streamline workflows and optimize resource allocation effectively.
Key projects under Sam's leadership have focused on enhancing the responsiveness and reliability of highway services, leveraging data analytics to drive decision-making, and fostering collaboration among diverse teams. His commitment to continuous improvement and operational excellence positions him as a pivotal figure in the intersection of technology and public service, making a lasting impact on the infrastructure and safety of Maryland's highways.
Operations Manager at General Dynamics Information Technology in January 2004 to Present
Product Manager at AutoSmart, Inc in July 2002 to January 2004
Software Engineer at Citrix Systems in December 2000 to July 2002
Programmer Analyst at Information Resource Associates in January 1999 to December 2000
Tech Support at University of Baltimore in September 1996 to December 1998
Customer Relations at Arab Bank in August 1993 to May 1996
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Project Management
Troubleshooting
Budgets
SDLC
Requirements Analysis
PMP
Business Analysis
Vendor Management
Enterprise Architecture
Agile Methodologies
Software Project Management
Software Development
SharePoint
Integration
Program Management
Microsoft SQL Server
ITIL
Project Portfolio Management
PMO
MS Project
Microsoft Technologies
Vendor Relationships
IT Service Management
IT Service Delivery
ITIL Intermediate
Financial Forecasting
Project Planning
Project Estimation
Project Delivery
Proposal Writing
Supplier Negotiation
Time Management
Risk Management
Cost Management
System Architecture
Oracle
Database Design
Database Administration
Service Delivery
Operations Management
Customer Management
Employee Training
WBS
Earned Value Management
Analysis
Databases
Testing
Quality Assurance
CRM
Management
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Discover more about General Dynamics Information TechnologyWhat is Sam Jallad email address?
Email Sam Jallad at [email protected] and [email protected]. This email is the most updated Sam Jallad email found in 2026.
What is Sam Jallad phone number?
Sam Jallad phone number is +15866015125.
How to contact Sam Jallad?
To contact Sam Jallad send an email to [email protected] or [email protected]. If you want to call Sam Jallad try calling on +15866015125. (updated on September 13, 2024)
What is Sam Jallad net worth?
Sam Jallad has an estimated net worth of $150,000 to $249,999
What company does Sam Jallad work for?
Sam Jallad works for General Dynamics Information Technology
What is Sam Jallad's role at General Dynamics Information Technology?
Sam Jallad is Operations Manager
What industry does Sam Jallad work in?
Sam Jallad works in the It Services And It Consulting industry.
Sam Jallad Email Addresses
Sam Jallad Phone Numbers
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