Sam Duan
Acting General Manager at Hilton Hotels & Resorts | China
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Sam Duan currently serves as the Acting General Manager at Hilton Linzhi Resort, where he leverages his extensive experience in food and beverage operations and hotel management to drive key performance indicators (KPIs) and enhance overall guest satisfaction. With a rich background working with prestigious brands such as Banyan Tree Group, IHG, and Hilton across diverse markets in China, Thailand, and Vietnam, Sam has cultivated a deep understanding of the hospitality landscape. His passion for excellence and positive work attitude are instrumental in fostering a culture of continuous improvement within his team.
In his current role, Sam is responsible for overseeing all operational aspects of the resort, ensuring that revenue, gross operating profit (GOP), net operating profit (NOP), and guest satisfaction metrics are consistently met or exceeded. His strategic approach to project planning and management has been pivotal in the successful pre-opening phase of the resort, where he implemented comprehensive training programs to equip staff with the skills necessary to deliver exceptional service. Sam's expertise in restaurant management and front office operations further enhances the guest experience, making every stay memorable.
As an integrated team player, Sam emphasizes collaboration and communication, ensuring that all departments work cohesively towards common goals. His commitment to maximizing financial returns while prioritizing customer satisfaction reflects his holistic approach to hospitality management. With a keen eye for detail and a proactive mindset, Sam Duan continues to make significant contributions to Hilton Hotels & Resorts, setting a benchmark for operational excellence in the industry.
Acting General Manager at Hilton Hotels & Resorts in January 2023 to Present
Director of Operation at Hilton in June 2021 to January 2023
Director of Food and Beverage at Hilton in May 2018 to June 2021
Director of Food and Beverage at InterContinental Hotels & Resorts in April 2017 to April 2018
Complex Assistant Director of Food and Beverage at InterContinental Hotels & Resorts in March 2015 to April 2017
Complex Asst FB Manager at InterContinental Hotels & Resorts in September 2014 to March 2015
Acting FB Manager at Crowne Plaza® Hotels & Resorts in February 2014 to August 2014
Restaurant and Bar Manager at Crowne Plaza® Hotels & Resorts in March 2013 to February 2014
ADD and Room Dinning Manager at Banyan Tree Hotels & Resorts in August 2012 to March 2013
Assistant ADD and Room Dinning Manager at Banyan Tree Hotels & Resorts in July 2011 to August 2012
Outlet Supervisor at Banyan Tree Hotels & Resorts in June 2010 to July 2011
Outlet Manager Trainee at Banyan Tree Hotels & Resorts in April 2011 to May 2011
Restaurant Waiter at Banyan Tree Hotels & Resorts in March 2006 to June 2010
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Food & Beverage
Pre-opening
Training
Leadership
Customer Satisfaction
Restaurants
Management
Restaurant Management
Project Planning
Time Management
Hotels
Hotel Management
Resorts
Hospitality Industry
Hospitality Management
Micros
Revenue Analysis
Hospitality
Front Office
Banquets
Fine Dining
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Discover more about Hilton Hotels & ResortsWhat is Sam Duan email address?
Email Sam Duan at [email protected]. This email is the most updated Sam Duan email found in 2026.
How to contact Sam Duan?
To contact Sam Duan send an email to [email protected]. (updated on November 04, 2024)
What company does Sam Duan work for?
Sam Duan works for Hilton Hotels & Resorts
What is Sam Duan's role at Hilton Hotels & Resorts?
Sam Duan is Acting General Manager
What is Sam Duan's Phone Number?
Sam Duan's phone (**) *** *** 341
What industry does Sam Duan work in?
Sam Duan works in the Hospitality industry.
Sam Duan Email Addresses
Sam Duan Phone Numbers
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