Ryan Mccoy
Senior Manager - Global Services Operations / Product Owner Professional Services Automation (PSA) at Hitachi Vantara | Atlanta Metropolitan Area
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Ryan McCoy is a seasoned leader with over twenty years of experience in information technology, operations, and the travel industry, currently serving as the Senior Manager of Global Services Operations and Product Owner for Professional Services Automation (PSA) at Hitachi Vantara. In this pivotal role, Ryan is at the forefront of a transformative initiative, overseeing the migration of the company’s Professional Services Automation system from Changepoint to Salesforce/Kimble PSA, a project that encompasses over 3,000 seats globally. His leadership is crucial in ensuring that this transition not only enhances operational efficiency but also aligns with the company's strategic goals.
Ryan's expertise in business analysis and program management allows him to define and drive a multi-generational strategic roadmap for PSA, where he assesses, prioritizes, and delivers new feature sets that maximize enterprise value. His commitment to continuous process improvement is evident in his ability to build cross-functional teams that foster collaboration and innovation. By leveraging his extensive background in customer relationship management (CRM) and professional services operations, Ryan is adept at cultivating strong relationships with clients and stakeholders, ensuring that their needs are met with excellence.
Under Ryan's guidance, Hitachi Vantara is poised to enhance its service delivery and operational capabilities, positioning the company as a leader in the technology landscape. His focus on delivering high availability solutions while adhering to rigorous government and industry standards underscores his dedication to operational excellence and client satisfaction. As he navigates this complex transformation, Ryan McCoy continues to exemplify innovative leadership and a results-driven approach in the ever-evolving field of technology.
Senior Manager - Global Services Operations / Product Owner Professional Services Automation (PSA) at Hitachi Vantara in November 2018 to Present
Consulting and Solutions Integration - Operations, Reporting, Data Analytics, and Special Projects at Tata Consultancy Services in December 2014 to November 2018
Senior Manager - Network Services and Travel Technology at TRX, a Concur Company in April 2002 to December 2014
Senior Implementation Engineer at Datalex in September 2000 to April 2002
Automation Manager at Carlson Companies in September 1998 to September 2000
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Business Analysis
Requirements Analysis
Vendor Management
ITIL
Requirements Gathering
Call Center
Integration
GDS systems
Cloud Computing
Network Administration
Process Improvement
Virtualization
Management
Strategy
Networking
Firewalls
SaaS
Disaster Recovery
IT Strategy
Leadership
SDLC
Call Centers
Project Management
CRM
Program Management
Business Process Improvement
Customer Relationship Management (CRM)
Software Development Life Cycle (SDLC)
Software as a Service (SaaS)
Professional Services Automation
Professional Services Operations
Continuous Process Improvement
Quote to Cash
SAAS Operations
Product Ownership
Global Operations
Business Transformation
Technical Leadership
Cross Functional Team Building
Salesforce.com Implementation
Managed Services
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Discover more about Hitachi VantaraWhat is Ryan Mccoy email address?
Email Ryan Mccoy at [email protected] and [email protected]. This email is the most updated Ryan Mccoy email found in 2026.
What is Ryan Mccoy phone number?
Ryan Mccoy phone number is +16782833414 and +13076357253.
How to contact Ryan Mccoy?
To contact Ryan Mccoy send an email to [email protected] or [email protected]. If you want to call Ryan Mccoy try calling on +16782833414 and +13076357253. (updated on November 04, 2024)
What company does Ryan Mccoy work for?
Ryan Mccoy works for Hitachi Vantara
What is Ryan Mccoy's role at Hitachi Vantara?
Ryan Mccoy is Senior Manager - Global Services Operations / Product Owner Professional Services Automation (PSA)
What industry does Ryan Mccoy work in?
Ryan Mccoy works in the It Services And It Consulting industry.
Ryan Mccoy Email Addresses
Ryan Mccoy Phone Numbers
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