Ryan Ling
Director of Customer Experience at Sanford Health Plan | Sioux Falls, South Dakota, United States
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As the Director of Customer Experience at Sanford Health Plan, Ryan Ling leverages over 20 years of extensive healthcare operations experience to drive transformative initiatives that enhance both member and provider satisfaction. In his current role, Ryan has taken on the critical responsibility of leading the Provider Relations contact team alongside the Customer Service team, creating a unified approach to service delivery. This strategic alignment not only streamlines communication but also fosters a culture of expertise within the teams, allowing staff to specialize in their respective areas.
Ryan is currently spearheading an organizational restructure aimed at elevating the overall member and provider experience. By empowering team members to become subject matter experts, he is setting the stage for improved service levels and more efficient problem resolution. His commitment to continuous improvement is evident in his approach to performance management and process enhancement, where he utilizes data-driven insights to identify opportunities for operational excellence.
Recognized for his strong leadership and problem-solving capabilities, Ryan excels in training and team building, ensuring that his teams are well-equipped to handle the complexities of healthcare customer service. His proficiency in strategic planning and logistics further supports his mission to deliver exceptional business services. With a focus on fostering a customer-centric culture, Ryan Ling is dedicated to making a meaningful impact on the healthcare experience at Sanford Health Plan, ensuring that both members and providers receive the highest level of care and support.
Director of Customer Experience at Sanford Health Plan in March 2023 to Present
Meta Dedicated Sales Representative at BDS Connected Solutions, LLC. in January 2024 to January 2025
Director of Customer Service at Sanford Health Plan in April 2021 to March 2023
Human Resources Operations Manager at Sanford Health in January 2021 to April 2021
Director Of Operations at Medvantx in August 2018 to August 2020
General Manager at Omnicare, a CVS Health company in December 2014 to August 2018
Operations Manager at Cigna in September 2014 to December 2014
Specialty Pharmacy Supervisor at CIGNA Home Delivery Pharmacy in October 2010 to September 2014
Customer Service Supervisor at CIGNA Home Delivery Pharmacy in May 2006 to October 2010
Customer Service & Sales at Citibank in October 2005 to June 2006
Ford-Lincoln-Mercury Sales Consultant at Sioux Falls Ford in August 2004 to October 2005
Technical Generalist Supervisor at LodgeNet Entertainment in October 1998 to July 2004
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Restructuring
Performance Improvement
Continuous Improvement
Contact Center Management
Problem Solving
Call Center
Team Building
Training
Public Speaking
Business Services
Workforce Planning
Customer Service
Process Improvement
Customer Satisfaction
Outlook
Team Leadership
Coaching
Sales
Vendor Management
Strategic Planning
Account Management
Healthcare
Access
Operations Management
Sales Management
Microsoft Excel
Call Centers
Leadership
Management
Performance Management
Cross-functional Team Leadership
Project Management
Contact Centers
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Discover more about Sanford Health PlanWhat is Ryan Ling email address?
Email Ryan Ling at [email protected]. This email is the most updated Ryan Ling email found in 2026.
What is Ryan Ling phone number?
Ryan Ling phone number is +18187514751 and +16059411811.
How to contact Ryan Ling?
To contact Ryan Ling send an email to [email protected]. If you want to call Ryan Ling try calling on +18187514751 and +16059411811.
What company does Ryan Ling work for?
Ryan Ling works for Sanford Health Plan
What is Ryan Ling's role at Sanford Health Plan?
Ryan Ling is Director of Customer Experience
What industry does Ryan Ling work in?
Ryan Ling works in the Insurance industry.
Ryan Ling Email Addresses
Ryan Ling Phone Numbers
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