Rusty Wilson
Vice President Customer Support at Sonatype | Annapolis, Maryland, United States
Engage
candidates 10x faster
Enjoy unlimited access and discover candidates outside of LinkedIn
Trusted by 1.4M users from 76% of Fortune 500 companies
The most accurate data ever
CCPA Compliant
GDPR Compliant
150M
Personal Emails
200M
Work Emails
100M
Direct Dials
250M
Professional Profiles
40M
Company Profiles
Find anyone, anywhere
with ContactOut
today
Making remote or global hires?
Connecting
with key decision-makers? We can help.
- 40 emails / month
- 3 phone numbers / month
- Works on standard LinkedIn only
-
Work emails, personal emails,
mobile numbers
No credit card required
As Vice President of Customer Support at Sonatype, Rusty Wilson leverages over 30 years of experience to redefine the customer experience in the software development and open-source communities. His journey began on the front lines of customer support, where he developed a deep understanding of the challenges and needs of users. This foundational experience fuels his passion for creating exceptional customer experiences, which is evident in his strategic initiatives at Sonatype.
Rusty has been instrumental in implementing cutting-edge artificial intelligence solutions that streamline support processes, providing customers with faster access to solutions and significantly enhancing overall customer satisfaction. His innovative approach has resulted in a remarkable savings of over 250 agent-hours each month, allowing his team to focus on more complex customer needs. Under his leadership, the customer satisfaction rating has consistently exceeded 94% since January 2020, a testament to his unwavering commitment to customer success.
In addition to these achievements, Rusty has successfully tripled the size of the support engineer team within just two years, ensuring that Sonatype can meet the growing demands of its user base. His expertise in SaaS, technical support, and team leadership enables him to cultivate a world-class support environment that prioritizes customer relationships and fosters loyalty. Rusty’s thought leadership in the industry, combined with his hands-on experience in web development and Linux, positions him as a key figure in driving Sonatype’s mission to empower developers and enhance the open-source ecosystem.
Vice President Customer Support at Sonatype in January 2020 to Present
Senior Technical Support Manager at ScienceLogic in October 2019 to January 2020
Services Solution Manager at ScienceLogic in March 2018 to October 2019
Director of Technical Support at Tenable Network Security in March 2016 to January 2018
Vice President Global Customer Success at Circonus in August 2015 to March 2016
VP Customer Support at Zenoss in January 2009 to August 2015
Director Of Information Technology at Zenoss in October 2006 to January 2009
CTO at The Eytchison Group in March 2001 to October 2006
Sales Engineer at Allaire in July 2000 to March 2001
Technical Account Manager at Informix in November 1998 to July 2000
Systems Engineer / Developer at Wonderware in September 1995 to November 1998
Project Manager at KVB/Analect in October 1993 to September 1995
Field Engineer at Environmental Elements Corporation (EEC) in May 1990 to October 1993
See more
See less
Customer Experience Strategy
Operational Excellence
Executive Leadership
Business-to-Business (B2B)
Metrics Driven
Voice of the Customer
Customer Experience
Artificial Intelligence (AI)
Enterprise Software
Cloud Computing
Leadership
CRM
Customer Support
Product Management
SaaS
Customer Satisfaction
Disaster Recovery
Technical Support
Zenoss
Linux
Team Leadership
Management
Professional Services
Virtualization
Systems Management
Open Source Software
Strategy
Data Center
Integration
Strategic Planning
VoIP
Process Improvement
Executive Management
VMware
IT Management
SugarCRM
Operations Management
Team Management
Operational Efficiency
Conflict Resolution
Performance Reporting
Web Development
Customer Relationship Management (CRM)
Leading Remote Teams
Parature
KPI implementation
Network Design
Databases
Remote Troubleshooting
Software as a Service (SaaS)
Customer-focused
Coaching
Business Process Improvement
Thought Leadership
See more
See less
Discover more about SonatypeWhat is Rusty Wilson email address?
Email Rusty Wilson at [email protected] and [email protected]. This email is the most updated Rusty Wilson email found in 2026.
What is Rusty Wilson phone number?
Rusty Wilson phone number is +18042405941 and +14432621107.
How to contact Rusty Wilson?
To contact Rusty Wilson send an email to [email protected] or [email protected]. If you want to call Rusty Wilson try calling on +18042405941 and +14432621107.
What is Rusty Wilson net worth?
Rusty Wilson has an estimated net worth of $750,000 to $999,999
What company does Rusty Wilson work for?
Rusty Wilson works for Sonatype
What is Rusty Wilson's role at Sonatype?
Rusty Wilson is Vice President Customer Support
What industry does Rusty Wilson work in?
Rusty Wilson works in the Software Development industry.
Rusty Wilson Email Addresses
Rusty Wilson Phone Numbers
looking for?
Find personal and work emails for over 250M professionals.
People like Rusty Wilson
Principal Software Engineer at Orbitax
Principal at Lemson Family E-Mail Services
Vice President at Drake Interiors, Inc
Assistant Director, Miami and Broward at American Jewish Committee (AJC)
Senior Manager, CX & Marketing Analytics at Berlin Packaging
Finance Senior Manager, Collections at Apple
Chief Executive Officer at GCI Water Solutions
Analytics Manager at Walmart eCommerce
Portfolio Manager at BlackRock
Director of Master of Accountancy Program, & Tull School AACSB Coordinator at University of Georgia - Terry College of Business
Sales Manager at Instawork
Test Engineer - Lead at Allstate
COO, Global Consumer & Retail Investment Banking, BofA Securities, Inc. at Bank of America
Director of Marketing and Communications at Avel eCare
Vice President at SUM Computers, Inc
Bartending Instructor at Local Bartending School
Director of Marketing & Communications at Urban School of San Francisco
Director of Sales at Switch
Epic ADT/Prelude Manager at Nordic Global
Director of Agent Development at Ascent Global Logistics
Director of Government Affairs at Fraternal Order of Police of Ohio, Inc.
Store Director at Target
Co-Owner at Holeshot Valley MX
Show more
Show less